Be very careful when dealing with this builder as they do not stand behind their contracts. We selected our finishes and upgrades in January 2023. During that period, we noticed multiple inconsistencies in the design center where things were labelled as a level which would be considered standard and then being charged as an upcharge. In addition, the design rep was uninformed about what features and finishes should have been included as part of the phase 3 package and they were attempting to charge us for items that should have been included. Despite reaching out to head office, nothing was done about this. Regardless, we ended up signing off on our selections and assumed we were in the clear. In December 2023, almost one full year later, the builder reached out stating that they made an error on our decor contract and wanted an additional $18k!!!!! for our kitchen cabinets as they claimed they were a higher level than what was labelled at the decor center and on our contract. After two months of back and forth they bullied us into selecting downgraded cabinetry and refused to negotiate an agreement which would be mutually agreeable. It is their way or the highway- they couldn't care less about customer experience. TO THIS DAY WE HAVE NOT RECEIVED AN APOLOGY FOR THEIR ERROR, ONLY RUDE CONDESCENDING RESPONSES FROM EVERYONE WE DEALT WITH. We are now left extremely uneasy that at any moment they will be coming after us for more money for any of our other selections. Not exactly the feeling you would expect to have especially after spending so much on your home. If you have a choice, go with ANY other builder.
- Approximate cost of services:
- $2,000,000.00