Roof Shingling and siding capping
We had our roof done a few years ago. Frank was very courteous and friendly to deal with. His team was timely and cleaned up the mess. However, we did have two issues with after work follow up. First, the roofing company he contracted the work to scratched and dented our siding with their ladders. They failed to use any end cap protection. Frank offered to repaint the scratched areas in a few weeks time but never came fo complete it. About a year later after a big rain we had a leak in our roof causing ceiling/wall damage (approx $500) because of a seal not completed on the chimney flashing. Frank did come and fix that and offered to do some additional capping work at cost to make up for the damages we had to get repaired in the house. However, Frank never showed a few weeks later and despite some calls and emails (even for some potential additional work). My initial experience was positive but I wasn't happy about the neglect showing for the promised follow up work.
- Approximate cost of services:
- $10,000.00
- Company Response
Thank you for the review and the constructive criticism. Not the typical experience a Halton Exteriors customer has come to expect and for that I am sorry. I will use this as motivation to do a better job moving forward. Respectfully, Frank Soule.