Gregg's Home Services

Calling the 24-hr response number on a Saturday morning, I was switched to a call centre in Toronto. After listening to an advertisement, I was led through a menu of options. When I chose "repairs", I was asked to enter my phone number "to serve me better". I did not have to wait long to be answered, but once the agent picked up, I was again asked for my phone number and address -- and postal code! She didn't even know what time it was in Sasaktoon. The agent gave me a a window of 8 a.m. to 1 p.m. for service, and service was promised within 5 hours. (It was 10:45) I called back at 1:05 asking for confirmation that the service man in Saskatoon had received the order. This took some time, but I was informed that he should be there in an hour. He actually called me just before 3:00, telling me he would be there in an hour. And he was.. "Alex" was great, he fixed the furnace very quickly and was very professional. I would have been much happier if I could have communicated with their service desk directly rather than going through a remote call centre, and not have to listen to ads before being able to talk so someone.