Blocked kitchen drain in century home
I can't say how thrilled I am that I was able to find Water Guard. They quickly responded to my inquiry and arrived to assess the situation on the same day. The diagnosis of a blocked, under slab drain line was spot on and they were able to schedule the work for the following day as our kitchen was pretty much non-functional. They arrived on time, kept the work site neat and explained along the way everything they were doing. Besides the cast iron/clay drain replacement they completed a replacement of the main water shutoff, a couple of crimped pipes, replacement of troublesome saddle valves, re-positioning of the vertical drain, new floor drain near water heater/furnace (great idea that hadn't even occurred to me) and a new faucet install all for a very reasonable price and within a single day. Although the work ended up being more extensive than originally thought I wasn't surprised due to the age of the home (1926). Some companies would have taken advantage of the client after finding a much larger issue once the concrete was broken but not Water Guard. These guys have integrity and a do it right attitude that I truly appreciated. The crew were fantastic and didn't even seem to mind this homeowner watching and learning as they went about their work or my adding additional items to their work list. I highly recommend Water Guard and will be calling them the next time I need any plumbing work done.
PS They offered to mop the floor but I decided my "kids" could do that both of whom seem to have suddenly become "super busy" ;)
- Approximate cost of services:
- $0.00
- Company Response
Oh Terry , loved this review and read it with a smile. You are a definition of a top notch customer, stayed on top of the situation and made lighting fast, correct decisions on the spot. Pleasure working for You, and we will see You again for your main floor bathroom Reno!