West Coast Maid Service

I used this company because they could do the work immediately. Big mistake. I explained to the owner what needed to be done. At First she said ok 4 hours 2 people. Once the 2 people showed up and they started working, which I use the term loosely because After about 2 hours 4 man hours, I was thinking wow, they haven't gotten very far. The place they were suppose to clean was a coach house and basement suite. Coach house has 5 windows and blinds, a tiny kitchen with fridge and stove and a bathroom. So after 2 hours and not much work I called the owner. She says hold on I'll call them While she's in the phone with me, I found this weird. They said what they had completed and said they would need more time. I also want to note that the owner called me no less than 10 times before all this. Asking me, What are they doing, are they wearing their uniforms etc. and she was also name dropping about people's personal stuff.
We had just purchased this house and I was too busy for these constant calls. I finally had to tell her to stop bugging me and I'd call her if I needed something. So after 4 hours 8 man hours of wondering what was taking so long my husband started to say, this is getting ridiculous Call them back and tell her to tell them to get finished. After about the 3rd hour she said oh this work is going to take 8 hours. I gasped. 8 really?? 16 man hours to clean 1100 sq feet total??? Wow. Since they were already there, I needed the work done, she started bugging me for payment. I paid her in good faith the 8 hours. Against my better judgement. As I said I was very busy and running around trying to clean my own stuff, have potential renters come through etc. It came to $577. Now, I will admit I should have done my due diligence but I was out of my mind crazy busy. Let's do the math. First she quoted it was 60 for 2 people when I first booked them then it changed to 65. About the 10th red flag. So the math. 8 hours times $65 is $520. So how did we get to $577???? Not sure. The total should have been $546. Again my mistake. So at the 4 hour mark I said at 5 hours cut it off. No more today. They can come back and finish. So I called her Saturday this week to come and clean during the week. I left a message, told her who I was and that I needed cleaning and gave her the address. Might I mention that her ad says 24/7 so she could have called me that day. She finally called back on Monday and left a message stating she had no openings until October 6. Really? This from a company that sent a 2 people the next day at first. Fishy. So I called her back and of course she didn't answer. I called several times and no answer. Not once! So after no answer for days I told her...through voice mail to just refund me the difference. That's when as I started doing the math found out she over charged me. So the company also has a Barrier location...ding ding ding. I called there and she answered, but one second earlier no answer. I told her who I was and told her to give me my refund. She played coy I don't know who you are, I'm at lunch can I call you back etc. I said I want a etrans refund now. Today. The phone calls turned very ugly especially after she told me the workers thought I was a pin head? Really? Oh ok. My refund. Immediately. I still have no refund. I will keep you posted as to whether I get one or not! Just check the BBB this company has an F rating with numerous complaints about over charging, incomplete and shoddy work. I am not posting anonymously because this is true.