West Coast Maid Service

I won't have enough space to describe the dreadful experience I have had with this company. I booked them for services for a move out. No show. I had hours to clean my old place before leaving the keys for the new owner and dealing with my own move. They scheduled the wrong day. Their error. Apologized profusely and gave me a $30 credit. I got over it. Mistakes happen. Took another chance in my new home with them and they ran 2.5 hrs late on a Sunday without a call to let me know. I had to call the office to find out what was happening and was told by the person who answered the phone that they meant to call me but forgot to as they were having their hair done. This woman was also not very apologetic and approached the running behind problem from a perspective that I should just wait home all day. Total disregard for my time and my busy schedule. I had to cancel as I had company coming and asked for a full refund. I was done with them. My mcrd was precharged $140 for the services and the process of getting my refund has been a ridiculous process. Today, I gave up and mcrd is dealing with it now. Mistakes happen but the follow up to fix their mistakes is laughable. After months of calling the office, sending emails and not having my calls returned, the owner called me to say a cheque would be mailed right away. Two months later, I still have not had my refund. Now they simply will not return my calls or emails. I have placed at least 10 calls and have sent at least 5 emails. I have been pleasant to deal with, patient and calm (when I have had every right to be completely losing it). I work in the service industry and understand things can go wrong some times but there has been absolutely no effort on the owner's part to follow up and do the right thing. Whatever you do, if you take a chance with this company do not prepay. If something goes wrong, you will never get your money back, let alone have your calls returned. I could go on with many other unacceptable details of my experience with this company but there is not enough space to type. Shame on this company and beware. This is not about the money but the principle of just how terrible they have been to deal with. The public needs to know. I will be filing a complaint with the better business bureau also.