From the day we bought the house they told us we needed a new tank. Told us we could keep the full tank of oil we paid for if we bought the new tank by Christian in sales. Show up to install the new tank and then tell us we can't keep the oil. Then out of frustration, we get rid of the hot water tank, they disconnected it, didn't take it then continued to bill me for months. Call in and the service rep tells me I'm going to hold. Tell them I have to go back to work and the person said, and I quote "you need to take care of your business". I asked if they could just not go to work so they could be put on hold and they said yes, they were allowed to miss work to talk to a utility company. I expressed how unprofessional this was they began to yell at me so I hung up. I was calm the entire time. I don't know what kind of company you're running, but I will go out of my way to not only not deal with this company again, but I will tell everyone I know about what a joke this place is.