Convinced us to put posts 1 foot back from the old fence. Against my better judgement I went with his recommendation and was served papers from the neighbours next day. Had to pull out the posts. He said he would come back to redo the posts 2 days later and didn't show up and didn't call, basically laughed at me when I called him and asked where he was. We're now without posts and our contractors are coming tomorrow. I would highly recommend against using this contractor.
- Approximate cost of services:
- $400.00
- Company Response
This is absolutely false information!! This client went against our advise to NOT put the posts 1 foot back and warned them that the city would not allow this. We recommended they put the posts 1 foot closer which they did not want to do because they have a tree in this line and did not want the fence to attach to the tree or lose 1 foot from their property. They very clearly told us that they would take responsibility for the new placement of the posts. The next day they were served with papers from the neighbour's lawyer and begged us to help. Even though we were fully booked we offered to help them but not on that day. They were very desperate so we offered to send another company. When he gave them a price for the job ($450) they said it was too expensive. So they then called us back and once again pleaded with us to come and help. We told them that we were fully booked and we would do our best IF WE HAD TIME!! at 4:30pm, before had even completed our booked clients for that day, it started raining (thunder and lightening). Before we even had a chance to call our own clients to tell them we weren't coming the husband called to find out if we were coming at which point we told him that we wouldn't be coming because of the rain. He was very unhappy and the phone call was immediately followed by a call from the wife who was herself extremely angry.
I am livid and frustrated that this review comes after all my efforts to help you both on site when I explicitly advised you several times to NOT move the posts and my help afterwards by offering to help you and even offering to send another company!! And above all the blatant lies are outrageous and shameful that you would try and damage my reputation over your mistake.