I had Enviro Paving do my Driveway and sidewalks in 2012. Instantly there was a problem with the brown being two different shades at the time they had to change barrels. They told me they would be out in 2weeks after it has dried completely to respray that one section. My mistake was I paid them the balance owed the day they originally laid the product. To this day it still has not been repaired. The product is still discoloured and is now lifting and coming apart. I love the concept and the product, but the company is disgraceful... They do not honour their warranty, endless promises, now they are not even returning phone calls. I can't believe they are in the Home Show. They need to be on the news before many others become duped. This job was almost $10,000.00. Got the money and ran! Avoid this company regardless of what they tell you! The problem all starts with the head office in Ontario, they are the ones I have been dealing with for the last 2 years. Again, endless promises and excuses. They should not be allowed to lay another foot until all theses warranty problems have been delt with.
- Approximate cost of services:
- $9,800.00
- Company Response
Hello I first want to start with my apologies for the frustration you have felt while the company has been working on turning this area around. We are a Franchisor with Franchisees across the country. Each territory is independently owned and operated and it is sometimes difficult for us to micromanage every area. That being said we do take your concern very seriously and we want to make this right. We have removed the Franchisee in your area and are now running the area corporately. We would love the opportunity to rectify this situation. You can call or email me directly and I will be happy to put a plan in place to make things right. You can reach me at 1-519-216-0863 or at kristen@envirogroupe.com. Kristen Reed, VP Sales