GreenFox Windows & Doors

Windows & Doors Installation & Service
Edmonton AB T6E 5E8
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Reviews for GreenFox Windows & Doors

Average customer rating:
9.5 10 (755 reviews)

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Private User
Private User
Private User reviews Edmonton, AB
10/10

Window installation

Great installation on an excellent product. First time I've ever had an inspection on a renovation project. Kudos to Greenfox for their follow-up. They passed with flying colours.
Denis & Betty-Ann Beaudry

Approximate cost of services:
$11,000.00
1 of 2 people found this review helpful.
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Company Response

Thank you very much for your support. We appreciate your business.

LM in Edmonton
LM in Edmonton
1 review Edmonton, AB
8/10

working on solution

We are working on a solution and we are happy now. We think we will get our windows soon.

We did buy from them before and our windows were high quality

Review has 1 previous version
Approximate cost of services:
$3,100.00
0 of 1 people found this review helpful.
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Company Response

Thank you for your patience.

Hayley in Edmonton
Hayley in Edmonton
1 review Edmonton, AB
0/10

Terrible Experience

I posted this review OVER 2 MONTHS AGO and am STILL waitiing for the replacement of the 7 windows. No word from the company at all unless I call and then continue to get the run around about the "supplier" issues and back ordering!! How can this at all be good business practice? Why do I not receive the same professional courtesy as the other customers? Poor business practice!

I am writing this review based on my overall window installation experience that occurred on May 16 and 17, 2018 with GreenFox.

I first met with salesman Peter ****** on March 12, 2018 and we signed a contract for the 14 windows and 1 door installation.  I was told over and over how the company had the best rating on the HomeStar site for several years running.

The 2 man crew showed up at my house May 16 and 17 and proceeded to start to remove old windows without unloading the new ones and checking that they were correct and working. I was there to look at each new window once they unloaded them from the truck and through this process discovered that 4 of the windows were defects - not working properly, one was broken and 2 had been ordered incorrectly which GreenFox admitted to. The company policy is to NOT install broken, non working windows, yet these 7 defects were installed over the next 2 days. Each time I identified the concern but they said we have already taken out the old ones and have to install - which is absolutely contrary to their “policies.” My concerns were ignored and they continued to remove old windows prior to checking the new ones. I called the office the first day when this started to occur and was assured by Sarah that this is NOT standard practice, yet here I was in the middle of having defective windows installed when I am paying for brand new functional windows.

Sarah then relayed my concerns to Jerry ******** the project manager.  He then called me and we had a discussion about the work.  He advised me that GreenFox doesn’t amend their policies based on what customers give for feedback.  He said that they have their standards and customers do not tell them what to do or adjust their business practice/policies based on what customers say.  This was completely inappropriate and disrespectful. He continued to say to me “are you done yet, are you done yet” over and over as I was telling him the concerns with the defective windows being installed. I also left a message with my salesman Peter, whom I never heard a word from, even though he assured me when we signed the contract that he would be periodically checking in during the installation to observe the work and that if I had any concerns whatsoever to get in touch with him. Peter never came on site during the installation and he did NOT return my call.

Jerry then returned to my home on May 18th to do the final inspection and I identified the concerns with the 7 windows.  He felt it was no “big deal” and that it could be corrected and that there was a lifetime warranty. This is not satisfactory.  I am paying for BRAND NEW FUNCTIONAL windows - not defects that need to be fixed. He insisted that I pay in FULL or it would delay fixing the 7 windows. I felt threatened and bullied in my own home.

I was then contacted by Sarah from Greenfox on Monday regarding all the defects with my windows.  She told me that Jerry was no longer employed with GreenFox.  She was reviewing his final inspection report with me and I asked that a new project manager come out to assess and see all the concerns.  Mike from GreenFox met with me on May 29th.  Mike was professional and knowledgeable and acknowledged the defects/errors and validated my concerns.  I have been contacted since and have been told that “replacement” glass for the windows, etc has been ordered.

So to recap:  7 out of the 14 windows are defects and/or errors in ordering – which is 50% of my overall order: 4 are factory defects; 1 was installed broken and 2 were ordered incorrectly.

I proceeded to follow up formally with GreenFox and sent an email to those involved, including Ron ***********, who is the Manager of Public Relations for GreenFox. My questions to him were: Why are the window orders not checked when you receive them for accuracy and function?  Why are they loaded onto trucks for the installers without first checking that they are completely functional and correct?  Old windows are removed before first checking to see that the new ones are correct and functional. I also indicated that I paid full price for 14 windows and 1 door – of which 7 windows are defects / errors that require “fixing.”  This is 50% of my order.  I requested a partial refund for my overall order as those 7 windows are no longer classified as BRAND NEW FUNCTIONAL windows but are going to “fixed”.  Exchanging glass in them does not now qualify as a brand new sealed functional window unit from the factory – but a factory defect/error that is being corrected.

I have not heard a word from Ron. I am still in the middle of waiting for the windows to be fixed! I went to GreenFox directly first with these concerns to see how the company would handle it. I chose GreenFox because of the ratings I had seen on the Home Stars site but as you can see, I have not experienced that kind of service.  Ironically on the BBB site I saw a review quite similar to my experience.  I understand that they addressed the project manager concern but that in NO way accounts for the 7 defective/incorrect windows! If GreenFox stands behind their rating on this site - they should acknowledge and validate my concerns and show “good faith” in business practice by supporting my request for a partial refund. To date not a word from the manager Ron regarding my concerns or request.

Hayley

Approximate cost of services:
$16,000.00
5 of 6 people found this review helpful.
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Company Response

Thank you for your feedback. We're sorry you feel this way. We pride ourselves on great customer service. We've checked our system and your parts are on back order, once they arrive we will dispatch one of our technicians to fix the issues. Sorry for the inconvenience and our office will be in touch with you shortly.

Ruby
Ruby
2 reviews Edmonton, AB
10/10

Window Install

Beautiful windows, makes the house look modern. Very proficient installation, great guys, work very hard. Clean up was fantastic, pleased with the lifetime warranty. Inspection right after, said that if anything is wrong, I can call at any time and they will come out and help out. Lots of choice for designs, would recommend to friend and family.

Approximate cost of services:
$5,800.00
0 of 1 people found this review helpful.
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Company Response

Thank you very much for your support!

Wayne in Edmonton
Wayne in Edmonton
1 review Edmonton, AB
10/10

Window replacement

Great service, friendly installers. Would recommend this company to anyone. They we on time and very respectful of our property and belongings. Project was done on time and on budget.

Approximate cost of services:
$11,000.00
1 of 2 people found this review helpful.
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Company Response

Thank you for your support! we appreciate your business.

Ernie  in Edmonton
Ernie in Edmonton
1 review Edmonton, AB
10/10

10 windows replaced

We are very pleased with the job they did . We have noticed a different all ready . We have also had a very nice gentleman come to inspect the job.

Approximate cost of services:
$7,900.00
0 of 1 people found this review helpful.
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Company Response

Thank you Ernie! It was our pleasure to do business with you.

Julie from Edmonton
Julie from Edmonton
1 review Edmonton, AB
10/10

Seven Window Replacements

Our experience with GreenFox Windows was terrific from start to finish. Eugene was our salesman and was easy to work with. We liked the product from GreenFox better than the other companies we had come for an estimate. GreenFox matched a competitor's price for us and worked hard to earn our business without being pushy.

The installers were great (sorry; I don't remember their names). They were punctual with their arrival, worked efficiently, were conscientious to have drop cloths on the floor, and did a great job of cleaning up after themselves. They replaced seven windows in one day, including an 11-foot picture window.

Jerry came a week later for an inspection to make sure we were satisfied with the work and the product, which we were. He saw a minor caulking issue that they will correct (we didn't notice it). The windows look fantastic, inside and out! We will definitely recommend GreenFox to friends, and they are going to be our first call when we're ready to replace the basement windows. Thanks, everybody!

Approximate cost of services:
$10,000.00
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Company Response

Thank you very much for your business! We really appreciate it.

Private User
Private User
Private User reviews Edmonton, AB
9/10

Basement windows

The original wood frame windows were starting to deteriorate after 60 years and so it was time to renovate them. Greenfox provided a quote on the work to be done and after comparing quotes of other window companies and obtaining a reference from a recent Greenfox window customer we proceeded with the work. The installation of the windows went very well and we are very happy with the windows. We have noticed that the basement is warmer.
Thank you!

Approximate cost of services:
$5,200.00
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Company Response

Thank you very much for being our customer!

Wayne Howes in Edmonton
Wayne Howes in Edmonton
1 review Edmonton, AB
10/10

reo replace windows

salesman was very good , pre measurement was quick and efficient, installation was done in a timely manner . all persons and tradesmen were polite , all windows fit properly and all mechanisms are also working properley

Approximate cost of services:
$10,700.00
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Company Response

Thank you very much for your business!

Kodiak in Edmonton
Kodiak in Edmonton
1 review Edmonton, AB
9/10

Window and Storm

Very professional.
Appreciate suggestions and time given during estimate.
Great service during installation follow up .
Window looks great with vinyl casing and rolling screen feature in storm door will be appreciated in summer!
Would highly recommend company and product.

Approximate cost of services:
$2,200.00
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Company Response

Thank you very much! We are happy to know that you like our products and services.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about GreenFox Windows & Doors

GreenFox Windows and Doors is a Alberta owned and operated company. We use only the highest-quality products on the market in all of Canada. Our windows are designed to the highest standards and as a result, require no maintenance beyond the occasional cleaning. Technologically advanced components are designed to ensure complete reliability for years to come. In fact, we chase perfection and are committed to zero defects which enables us to offer a Lifetime Warranty on every window we provide to you. Our team of professionals are proud to help you even after the job is complete. If you are in market for new windows and doors then give GreenFox a call. We have offices located in Edmonton, Red Deer, Calgary, and Lethbridge.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows & Doors
SERVICES
Sales, Installation and Repairs
BRANDS
GreenFox, VinylBuilt, Cobra, Novatech, Trimlite, & ODL
STYLES
Awning, Casement, Slider, Double Slider, Hung, End Vent, Picture, Fixed, Hopper Windows and Combinations.
SPECIALITIES
Approved Contractor for the Alberta Energy Efficiency Rebate Program
WEBSITE
https://www.greenfoxwindows.ca
YEAR ESTABLISHED
10
NUMBER OF EMPLOYEES
200
MEMBERSHIPS
Approved Contractor for the Alberta Energy Efficiency Rebate Program
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.