Steve was asked to install a buried gas line for our BBQ and a firetable. He came in quickly to provide an estimate, explained the details of it, and then came back the following week to do the installation. He proactively took pictures of the installation (before the line was buried) for our records, which we really appreciated, and also made the decision (based on the state of construction in our yard) to hold off on doing the final connection. When construction was complete, he was quick to come back and do the final hook-up, and everything has been working seamlessly.