Lawn Troopers

Updated
Matt called to discuss my issues and I can say he was patient, explained what was going on and what happened (how the lack of communication happened; they will fix for next year) and how could they make it right.

He was very professional and I signed back up. They do a great job and I hate mowing the lawn.
____

...they raised cost for the season with no communication by $400.

I have been a happy customer until yesterday. I had no communication when they were going to start the season (January I received an email stating I had be re-enrolled for the coming season) until they showed up last week. No worries, the season was beginning.

Then they showed up this week. I am on bi-weekly service, not weekly. They apologized, cut my lawn and then I got an email from Sarge that they changed their services to a hybrid weekly for Apr til mid Jun because of growth.

I emailed back and advise I did not want this, I signed up specifically for bi-weekly service and that I could not afford an additional $400 for the service. I got an email response that said they are only doing it for Apr to Jun and they hope it is in my budget.

I had to cancel as it is not and that is there prerogative, however communication is key.

Short - good service, however watch what they are charging you and be ready for no communicated service changes that could cost you.

$82.48 a week vs. $82.48 bi weekly adds up quickly.