No words to describe the appearance of my floors after they worked on them. See before and after side by side photo bellow. Yes there was a scratch they got out but I would rather the scratch back then the blotchy mess I have been left with. 3 other companies have been in to see and cannot believe what has been done. Beyond repair and what is worse is they won't acknowledge our request for a refund of our deposit and don't believe they should have to...we have received zero customer service and they don't see as though anything is wrong with this. We will need to have the floors removed completely as they are destroyed. I would not recommend, find a more reputable company that knows what they are doing. Pictures posted are all after photos, ring stains and all that cannot be removed. I wanted floors buffed and sealed and this is what we got.
- Approximate cost of services:
- $3,400.00
- Company Response
We have both Before and after pictures of the floors and wish we could be able to post them here. The floors have big scratches and stains all over. Client said the floors are driving her mad. first of all nobody knows for sure as of this day what type of Stone the floors were made. The porosity of the stone was very high. Even water when splashed on the floor could stain and make a mark very visible. Client was adviced that there will be no guarantees but was asured we are gonna do our best in the restoration. The floors were neatly grinded with diamond to remove the scratches and we honed the floors up to 6000 grits making the floors look like glass. we sealed the floors with sealer to help and prevent stains due to high porosity of the stone which I suspect might be engineered stone. Client complained the floors were darker due to the sealer. We grinder the floors all over again and removed the sealer. we did a sample first which came out really nice. In my own opinion the floors were like glass, very shiny better than the original floor we met that have scratches and stains all over the floor. In fact there was one big and deep long scratch in the middle of the living room which was one of there main concern was grinded out and polished. We have 1 section of the home that we polished has no issue what so ever and the square footage is more than 200. Asking for refund of deposit is inhuman.