Over a year ago we contracted Adriano from Luxury Window Coverings to install solar powered shades in our condo. Initially Adriano was great and priced very well. However, we are now a year later and only half of the coverings have been installed. One has fallen off and caused a large hole in our hardwood floors. The others do not work 100% yet. After many many excuses including factory manufacturer delays, a "car accident" that destroyed the blinds, family emergencies and many other excuses we still do not have our blinds fully installed. He is now non-responsive. DO NOT USE THIS COMPANY. He will make up any excuse and price to get your business and then fail to deliver. I have a feeling most good reviews on this website are made up him given the distrust I now have for his business. I will be contacting various news companies to share them the story and prevent other customers from being ripped off.
- Approximate cost of services:
- $7,000.00
- Company Response
While we appreciate the frustration Mr. Clarke and his partner are experiencing, his comments do not reflect the full picture. Since we are only a dealer for the window treatments he has chosen, we served as the gateway to the manufacturer (the manufacturer takes over once deemed a warranty issue). We have no influence over how long the product takes to be remade after a manufacturer representative is involved. We as the dealer, supplied the original product in a timely matter with installation being completed within the 3 week timeline. This order was fully installed and fully completed when we left. All the shades were installed to industry standards with 1 1/4" self tapping screws into metal beams which would have been virtually impossible for a shade to fall without being tampered with. This was in fact confirmed upon an inspection appointment. Although the relocated bracket and screws (not done by our company) was very suspicious of the customer moving the blind to a different position himself, we still qualified the issue as a warranty claim and extended a free repair appointment to fix it. It is also important to note that the reviewer's claim to a promised refund + fully completed job is false and outrageous. It is strict company policy; no refunds on custom orders. No one works for free, let alone pays the customer to do work for them. Let that wild assumption serve as evidence of the customer's unrealistic expectations. Mr. Clarke, If you have any further questions, please do not hesitate to contact us directly. If you would like another site visit from our service technician, to reinstall your blind again, please let us know and we will arrange for that as soon as possible.