Adriano is a nice guy and the product and service he provides are good...if nothing goes wrong. Since March I've been dealing with him and his installer, and initially things went well. However there were a few small issues. One blind had a malfunctioning clutch that needed to be replaced and additionally much like a previous poster Adriano recommended blinds for an en suite that were totally see through at night. After raising this concern he agreed it was a problem and agreed to replace the blinds at cost. I thought this was fair, however no one came to take the old blinds, and it took an angry email to get someone to come and collect them. Adriano then offered to replace them for free. A nice touch which was appreciated, but this started a pattern of problems that is still continuing to this day. Adriano promises something, I don't hear from from him when he says he will call or come over, missed appointments, after which I call or email angrily, and he then tries to smooth things over by adding more free service or items, which is great, but ultimately the process is never finished. I warned him that my patience is running thin, there are still issues with the blinds in the en suite, and he swore that if I emailed a picture of the issue he would be by the next week when he was in the area and finish the work. I did, and that was three weeks ago, and my patience has run out. I'm hiring another company to come in and finish the work, and in good conscience I can't recommend him to anyone, because it's now December and this whole saga started back in April. Sorry Adriano but you took advantage of my patience. You're a nice guy, but I can't give this service more than a 5/10. The actual blinds seem to be good quality so far, but again if anything went wrong with them I have my doubts that anything would be fixed in any kind of timely manner.
- Approximate cost of services:
- $3,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Mike,
1. I met you on May 5, not in April.
2. You stressed how you were thrilled with the installation and product in an email, minus some small issues.
3. I arranged to fix your en suite blind that you felt was too see-through, and due to being late on my promise, I offered to give you complimentary blackout blinds and attach them to brand new head rails out of my pocket at a value of $780.00, also including paper shades as a temporary privacy solution.
4. I arranged to amend the clutch that was not operating properly, and as compensation for this issue, I gave you a complimentary blind motor valued at $300.00.
5. I also waived two service and installation charges of $149.99 each.
6. The latest "issue" that you brought to my attention was that you felt as though the blinds were not aligned to your liking. I did instruct to you email me with pictures so I could confirm whether this was something that could be adjusted. Your continuous claim of an email with pictures is a down-right lie. However, I received an email from you on November 18 with NO PICTURES quoting "I’m going to have someone else come in and fix the blind alignment in the en suite."
7. I'm not sure how you can in "good conscience" justify this review that is so conflictive with the truth/facts of your emails. Especially after accepting my good will gestures that were offered in exchange for the completion of your job and satisfaction of your experience.
8. If you are not satisfied with your services, then why on earth did you accept the kind act of $1100 of unpaid product in your home as compensation? I'll be sending you an invoice for these products that were absolutely not included in our contract agreement.You're a mean one, Mr. Grinch.