Heat Pump Replacement & New Thermostat Install
My wife and I had an extremely positive experience with Optimal Air Solutions Inc. I would certainly use them again and I can certainly recommend them to get the job done big or small. If you own a condo you should be calling these guys. They know what they're doing and they are very professional. I used Homestars.com to request a contractor and Optimal Air Inc was quick to respond. In fact they were extremely communicative and responsive which is amazing because there were other contractors that I spoke with that were horrible to deal with... let's just say they didn't inspire any confidence in me to get the job done... I quickly setup a time for them to come over (they were very flexible with scheduling), and they provided a curtesy email to remind me of the scheduled appointment the day before. A very nice touch. When their technician came over he was on time and prompt. Another nice touch was that he put on some cloth coverings over his boots so that they didn't dirty or scratch the floors. It was very professional and spoke to a higher level of care & service that I had not seen with another company I had been using up to this point. The technician really took the time to diagnose my heat pump issues and discussed the different options they could provide. He was clear, well spoken, and very professional and diligently explained the differences between my options. I really feel this significantly helped my wife and I comfortably make a decision. Furthermore, something you should know about Optimal Air Inc... the owner Sean Patterson teaches the course on fixing systems at Centennial College. If you're looking for a company that fixes heat pumps/furnaces etc... you may as well hire the guys that teach the course on how to do it. I couldn't recommend these guys more.
- Approximate cost of services:
- $3,500.00
- What could this company do to improve their services?
- when replacing a thermostat it often leaves a hole in the wall. Considering this is something Optimal Air does often, they should be able to provide solutions to the issue... i.e. suggest a dry wall repairman or be able to do the drywall repair themselves... etc.. By not doing the above, it leaves the home owner in a ditch that they need to solve. This costs more time and money to the home owner.
- Any advice to offer fellow homeowners facing a similar project?
- Call this company asap.
- Company Response
Hi Josh, thank you for the glowing review and you recommending our company to potential clients. We really appreciate your business and the opportunity to help you with your heat pump. I can recommend someone to patch the gap caused by the thermostat replacement.Please contact me for the number. Thank you for the business and all the best in 2015.
-Sean, Optimal Air Solutions Inc.