My husband and I moved from Kamloops, BC to Brandon, MB. I was told items packed by the movers would be reimbursed completely if they were broken so I had them pack the kitchen stuff and breakables. After coming 2 days late, the movers took 7 hours to pack our 2 bedroom, tiny aparmtment. They then took over 2 weeks to deliver our stuff. The night before they arrived the driver asked me to text him my credit card info so he could complete the transaction. I said no, I would give my credit card over to be charged as soon as they showed up with our stuff. He got his boss in Winnipeg to call me and told him to get me to pay over the phone - I said again, I would only pay in person, when our stuff was delivered. This man was VERY rude over the phone. In unpacking we realized a mirror was broken (they packed it). I was told I would be given a form to fill out. A month and a half later, after many calls and emails I finally received the form, filled it out and sent it back. It was over 4 months later that I FINALLY heard back that there was, apparently, a $250 deductible on claimed items and because I claimed only $150, if I went through with the claim, I would owe $100.
This entire experience was a nightmare. This company is TERRIBLE.
- Approximate cost of services:
- $2,400.00