Rodex is a small shop compared to its major competition, did not quite have the cheapest price, and did not have all the quartz samples that were available by supplier, yet we still went with them. You build up a relationship with those whom you are most comfortable with. We wanted a quality job, that personal touch, willing to go out of their way to achieve customer satisfaction, getting the whole company in this family run business behind us, going the extra mile with tender loving care. Rodex survives by being consistent with their quality delivery, creating their own niche based on its reputation.
For whatever extra we paid for the countertops, we got it all back and then some when purchasing sinks and faucets because we were "referred" by Rodex. Rodex remained patient and understanding until we got it right as to choice, not pressuring us in order to close the sale. Rodex got the measurements right, much better than the countertops they replaced in a complicated layout. Rodex referred us to a tiler who did an awesome job with the backsplash to complete the project.
Everything was done timely with no issues and with complete customer satisfaction for a reasonable price overall.
- Approximate cost of services:
- $12,000.00
- Company Response
Hi Adrian:
You and Cathy are such a sweet, wonderful and cute couple to deal with. Thank-you for allowing us the opportunity to offer our service. It's very nice to hear that you appreciate the kind of service we provided and at the end, we had a reasonable price overall. I'm glad everything went well and THANK-YOU for all your kind words towards our team. We will continue to strive to offer the best service, quality and a fair price to all. Best wishes and take Care! :) Cheers! Eileen, Joe & our Rodex Team