No services rendered; charged 3 times quoted price
LG contracts out to these guys. Issues right from the first call we had with them. I am beyond irritated with the service, or lack thereof, from ARS (Appliances Repair Service). Their employees are incompetent, unprofessional and lack customer service skills. Their computer software is outdated, it cannot keep track of client orders, calls, references, ordering parts, opening and closing tickets, or keeping accurate accounting. Service guy named Edgar came. He diagnosed the problem. We told him to hold off on ordering parts as we had to discuss between husband and wife before going ahead with it. Either way, we decided to go ahead with the ordering parts. They said they would charge us 50% of the cost upfront in order to order the parts and 50% of the cost at time of the fix. We were charged almost 3 times the amount. No one called us to tell us parts had come in. No one called us to tell us to reschedule and have the service guy come in to install. No service has been performed by anyone. We have a dead fridge. It has been 2 weeks since the initial call. The parts were supposed to arrive 3-5 business days. Nothing has happened. They argue that the service technician's side of the story is correct and ours is incorrect. They do not want to refund our total money. They do not want to negotiate a new price. They have inconvenienced us. They have not told us the truth. We also do not have anything in writing. No invoices. They claim there is nothing in the system to track any of our conversations, yet I have everything in writing, because I took the time to write all the notes down so I can take time off of work to be at home when the service tech does come to do the work. This has been the MOST unpleasant experience I have EVER had with any service to date. LG Canada really needs to re-evaluate doing business with a third party service company like ARS. Totally unprofessional, no customer service skills, outdated technology, and no financial accounting skills whatsoever. DO NOT DO BUSINESS with this company.
- Approximate cost of services:
- $705.00