Misdiagnose and pass costs to customers
Called Appliance Repair Service, washing machine would turn on, but select a cycle would shut off and lock door. Told by Technician Michael needed to replace front control board. Paid $480.25 and washing machine still does not work, won’t even turn on. Called them same day to advise, but technician didn't show up for appt. 2 times in a row/ no courtesy call to advise. Initial reason for call still not fixed and made us buy part we don't need and will not refund our money. ARS does not stand behind their work, hire elsewhere!
- Approximate cost of services:
- $480.25
- Company Response
Dear Doreen, thank you for your review, we appreciate your time and business.
Regarding this matter, our technician was there to help as he replaced the front touch board(which was fixed technically and visually), solving your initial issue for calling our services. Sometimes,there is a unfortunate situation when an appliance problem will unveil only after the part was replaced. Unfortunately the main board came up with a problem a few days after, and we offered to replace that for you, free of cost for labour, with only the need to pay for the part. Our company tries to fix appliances the best and most efficient way possible and we are sorry to hear your experience was not satisfying. Wish you all the best, Appliances repair service.