Steam Dry Canada

I was approached at Home Depot to have this service done, and the salesman assured me that the service is Home Depot staff and company, not sub-contracted. When the techs arrived, they were with Steam Dry. They charged me $30 extra for having high efficiency furnace (why?), tried to sell me other goods and services and the work was average. I requested drier-vent cleaning with the salesman, but that was not done (I did not get charged for that part, luckily). I am disappointed that Home Depot salesman did not disclose who the company really is, why go thru Home Depot when you end up with Steam Dry?

Just a quick note to tell you how satisfied I am with the steam cleaning that Roger has completed on my stairs today. Great job done quickly after Roger explained everything about the process and even showed me the equipment on his truck. He ran over the few steps that were soiled the most a second time at my request without hesitation. Thank you,
Silvia

I just wanted to follow up and say thank you for sending someone out today to have the carpets re-cleaned. The gentleman was very nice and did a great job. I really appreciate you rectifying the situation so quickly and for being so understanding. We were very happy with BOTH employees who were very respectable and professional.

We look forward to booking with you again and recommending your service to family and friends.

Alissa and Richard De Thomasis

This was the worst cleaning company I have ever used. The staff had no interest over his work. The water (flow-in liquid detergent) tube was leaking, but the guy did not care all all. I had to run to rescue my woodfloor. The flow-in liquid detergent was already dirty before going into my house, judging from the leaking. Also, he made almost no effort to treat any spots. I spent $200 for a guy merely walking through the rooms with a stick. I do not recommend this company to anyone.

DO NOT HIRE THIS COMPANY! We hired Edmonton Steam Dry to clean our ducts in our house. It cost us $240 for 20 ducts, which was very reasonable, I thought. The cleaning process was relatively fast and painless but the aftermath has been a nightmare! Less than 12 hours after the ducts were cleaned, we smelt a burning smell in the ducts and the furnace stopped working. We called Edmonton Steam Dry the next day and they dispatched the same duct cleaners who cleaned the ducts to investigate. The duct cleaner diagnosed the furnace and said it was because the motor in the blower blew and it's due to age (10 years old, which is only half the life of a furnace). I have a furnace in another house that's still running and that furnace is 50 years old. It's the middle of winter and the weather is supposed to go below -20C in a couple of days, we don't really have a choice but to listen to the duct cleaner and just have it replaced. So they came back the next day with a new motor and installed it in the furnace. Not only did the furnace still not run but the duct cleaner charged us $470 for the motor and told us to call an actual furnace repair company to fix the issue. They left us with a broken furnace! Please keep in mind the temperature is about to drop to -20C the next day. So we called an actual furnace repair company. The technician came and quickly diagnosed that the furnace's main control board was blown and he could not verify the functionality of the motor because duct cleaner had taken the motor away. The new technician thinks the duct cleaner probably blew compressed air onto the main board. The moisture slowed seeped onto the circuit board causing a short, which blew the main control board, which explains why the furnace stopped working hours after the duct cleaners left. The total repair for this mess came to over $1350 in damages - that's not including what we paid for the duct cleaning and the space heaters we had to buy to stay warm!!! We went to Edmonton Steam Dry's office a couple of days later to complain about what had happened and told them what the technician thought was the cause of the issue. Does it seem very coincidental that the furnace died less than 12 hours the ducts were cleaned? We also had a maintenance done on the furnace less than a month before the ducts were cleaned and the report said "the furnace looked good" and the man doing our maintenance checked and tested every part of the furnace and there were absolutely no issues. We went into Edmonton Steam Dry's office a couple of days later and the manager was very hostile and would not listen to what we had to say and denied all responsibility. She told us that they don't work on furnaces they just clean ducts. Then why did they try to diagnose and fix our furnace in the first place? Should they not have referred us to someone who can fix the furnace? But in the same sentence she also said that her guys are licensed technicians and have replaced tons of motors but the technician that replaced the motor in our furnace blower said that this was the first one of these he had ever done. All of this seems very contradictory to me. Needless to say we are very unhappy with the service we were provided and now have to take them to small claims court to get our money back. Our word of advice to everyone is: DO NOT HIRE EDMONTON STEAM DRY. They are not trustworthy and if anything happens to your furnace during the duct cleaning they will not be responsible and you will have a hefty bill to pay. Since our initial dealing with them they have also deleted some of our reviews and made fake reviews on google. This should tell you a little about the professionalism of this company.

I am really disappointed with the carpet cleaning and the service I received. When I booked the carpet cleaning no one explained to me what I should do to prepare for it. When I called after to expressy disappointement, the manager on the phone was almost telling me it was my fault and he basically didn't care. I'm in the real estate and rental business and I will never recommend steam dry canada to any one.

Thank you for the duct cleaning service provided to our place today. Jason, who came out for the appointment did a really good job on cleaning all the vents and return vents. I will definitely use your services again in the future, and would definitely recommend you to my friends and colleagues.

Good morning Sheldon,

Just wanted to drop you a line on how 'over the top' happy we are with your service. From the very first contact email to the superb job done on our aging carpet was outstanding.

The service agent was friendly and courteous.

Will definitely use your service in the years to come as well as recommend it to all of friends and business associates.

Thank you very much!

Thanks to Steam Dry Canada for doing a fantastic job cleaning our carpets yesterday. They look awesome - despite being 12 years old and having two boys and two dogs in the family! I had two rooms, the stairs and a hallway done in a really reasonable amount of time. I have no hesitation in recommending this company -- along with cleaners Shawn and Brad. I've been relying on Calgary Steam Dry for several years -- and always recommend it to friends.

Had Shawn come out from Steam Dry Canada to clean the carpets in my new condo. Steam Dry was quick, organized and did a great job. Shawn went above and beyond the call of duty and I was impressed! I would reccommend Steam Dry Canada to anyone.