I need to replace My hot water tank, so we call around to check the price, we called a few places, pipe scope & answer the phone & said will come for a free estimate, so he came and we agree to pay $1600 in total for the 40 gallons hot water tank, also he asked if he found a 50 gallons in same price see we wants it & we said it fine . So he said will be in next day . And Next day he came & replace the hot water tank, but he said the wall he will come back next day to finish it. So we ask how much we need to pay him he said $1660 . But we agree for $1600 but he said the tank is bigger, so we paid him $1660 in total. We don't want to argue. Hope that he will be back to fix the wall from the tank replace, but after we paid him, called him many times no answer. Left him the message & only call back once, said will be in to finish his work on April 26/2016 . But he never showed up & not answering the phone ,so I need to file a complaint to better business bureau
- Approximate cost of services:
- $1,660.00
- Company Response
Mr. NG
Your quote of $1,600 was for the plumbing and supply of a hot water tank, because your installation was not up to code we had to provide your residence with a new vent pathway in order to comply with the code, upon arrival your interior wall was patched with duct tape from a prior installation, while installing your tank there was some stucco that was removed in order to comply, and out of courtesy i committed to return and place a cover over the exterior wall, this cover is made of sheet metal stainless and is being fabricated by an outside vendor, we are awaiting his call that the part has been completed, and a reminder that this is not part of the original job, this will be an extra cost to you.