The Door Master Inc.

Garage Doors & Hardware
ON M5A 1A1
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94%

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Reviews for The Door Master Inc.

Average customer rating:
9.7 10 (299 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Garage Door Repair

Of course, first thing on a Sunday Monday our garage door breaks - the cables snapped. We went online and found The Door Master - they arranged to have someone come out to our home within a few hours that same day!! When Josh arrived - what can I say he was so professional explained what the problem was and quoted us the price for the repair. He quickly repaired the problem and now our garage door is working again! Thank you so much Josh and the team at The Door Master!!

Approximate cost of services:
$150.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

We hope to continue having such pleasant customers such as yourselves and want to say thank you right back from our team for your business and the time you took to write such a great review!

Rena in Mississauga
Rena in Mississauga
2 reviews Mississauga, ON
10/10

Garage door spring replacement

The spring on one of my garage door openers was broken in half. I was refered by my neighbour to your company (whom was also very pleased with service). Josh contacted me within 5 minutes and within 45 minutesn, arrived. Josh provided excellent service, with great confidence, efficiency, and took the time to explain the workings of the door opener and materials of the spring replaced. I would highly recommend The Door Master for garage door repairs. I contacted Steve and thanked him for prompt service and commended Josh! Highly recommend The Door Master and most definitely will refer to family and friends.

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
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Company Response

We are glad that Josh could help you so promptly on such short notice, punctuality and efficiency are extremely important values for the company that we try to engrave in our technicians. We are overjoyed that Josh has come so far with his work. Thank you for taking the time to write such a wonderful review!

Chou in Waterloo
Chou in Waterloo
1 review Waterloo, ON
10/10

Garage door repair

Super fast and excellent professor service from Josh!!! It was Saturday afternoon when my garage door was not functional. I called the company. After 10 min, Josh called me back. After another 20 min, he showed up. After another 30 min, the garage door reworked again. Thanks Josh!!!

Approximate cost of services:
$170.00
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Company Response

Thank you for the great review, it is a pleasure to hear that Josh is prompt and keeps his word (from the customer's perspective). Thank you again!

Oleen in Hamilton
Oleen in Hamilton
1 review Hamilton, ON
10/10

New Garage door and opener installation

The door master was great and very quick to respond to our broken garage door issue. Prices and quality of work are very good. Their door options range from transitional to modern and were able to provide us the door we liked in less than 3 days. All other places quoted us for 4-6 weeks.

Had a technician named Simon install the insulated garage door. He was very friendly, professional and knowledgable. He also set up our garage door opener and explained all the instructions. I would recommend them without hesitation. Thank you for your good work!

Approximate cost of services:
$1,500.00
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Company Response

It was a pleasure to have you as a customer and we thank you for commending Simon's hard work!
We are excited to have such a great team and thank you for sharing about your experience!

Kevin in Oakville
Kevin in Oakville
1 review Oakville, ON
10/10

Garage Door Service

Great service! Job was done exactly as said it would be and Josh could not be anymore accommodating. Late hours on a Saturday evening was not an issue, Thank you!

Approximate cost of services:
$250.00
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Company Response

We are happy that we could accommodate you in your time of need! Thankfully our technicians try to respond promptly to every call and will always try to find a viable balance between pricing and customer service. Thank you for the wonderful review!

Private User
Private User
Private User reviews Kitchener, ON
10/10

Garage Door Opener Spring Replacement

The springs for our garage opener broke, so the door couldn't open. We called The Door Master and we got a response right away. The technician came within a few hours between the times that he promised. The job was done within an hour. The door opener now works and there is a 3 yr warranty, so the company obviously stands behind its workmanship. The price was also very reasonable; better than other quotes we got that day.

Approximate cost of services:
$400.00
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Company Response

Thank you for taking the time to write such a detailed and amazing review! Punctuality and honesty are two of the most important values that we strive to promote among our staff and technicians; we thank you for confirming that we are living up to this expectation!

Ayman in Burlington
Ayman in Burlington
2 reviews Burlington, ON
10/10

Garage door spring replacement

I have to say this was an excellent experience with the door master right from the service call department to the minute the tech arrived. Josh was very professional and polite. He explained in details what is required to complete the job which was done above my expectation. The price was very reasonable and competitive. I'm extremely happy with the service and I would highly recommend the door master to all my friends and family. Door Master keep up the good work.

Approximate cost of services:
$197.00
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Company Response

What an amazing review, thank you so much! The positive reinforcement from happy clients like yourself is what drives and pushes our technicians and staff to continue to provide exceptional customer service and immaculate repairs!

Private User
Private User
Private User reviews Burlington, ON
10/10

Service Call

Showed up about an hour after my initial call. Was honest about what needed to be fixed, didn't try to sell me more than I needed. Inexpensive service call, pointed out what needs to be fixed and what doesn't.

Approximate cost of services:
$34.00
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Company Response

We appreciate the great review, it is important to us that our technicians are honest and empathetic when providing service - we are happy that we could accomplish this and provide you with a smooth experience!

10/10

Garage Dorr Opener

Job was performed within only a few days of contacting The Door Master. Communication was great. The technician was very friendly, helpful and did an excellent job in a timely manner. When I need another opener, I will definitely call The Door Master.

Approximate cost of services:
$600.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We are happy that we could provide prompt and efficient service! Thank you for taking the time to write such a wonderful review!

Rodd in Fairfield
Rodd in Fairfield
1 review Kitchener, ON
10/10

Garage Door Repair

My residential garage doors (installed by another company) were running very rough. Oleg arrived from The Door Masters and was a true professional and perfectionist. He took the time to point out every deficiency from the original install and went above and beyond to get them running smoothly. He was also very conscious of not doing more than necessary to control costs. Highly recommended.

Approximate cost of services:
$80.00
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Company Response

We couldn't be happier that our technicians can put themselves in the customer's shoes and provide cost-conscious solutions for our customers! Thank you for writing such a beautiful review!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Door Master Inc.

The Door Master is a garage repair and installation service serving Toronto and the GTA for over 10 years. Many members of our team are homeowners and understand the importance of up-keeping your home. Our technicians are certified experts, reliable professionals, and provide quality service. We are your "one-stop-shop" for garage door needs. Send us a quote request through HomeStars and you will be contacted by a technician. Clients have the option of receiving a quote over the phone or have a technician stop by for a service call for $29.

CATEGORIES
Garage Doors & Hardware
PRODUCTS
Garage Door, Replacement panel(s), Garage Opener, Cable, Spring, Keypad / Remote, Weather Strip, Rails/Tracks,
SERVICES
Residential and Commercial garage Repair, Garage Opener Repair, New Garage Door Installation, New Opener Installation, Panel Replacement, Weather Stripping Replacement, Cable Replacement, Spring Replacement, New Keypad Install, Remote Setup, Emergency Response, Garage Lockout,
BRANDS
LiftMaster, Chamberlain
WEBSITE
http://www.thedoormaster.com
YEAR ESTABLISHED
10
PAYMENT METHOD
Cash, Credit, Cheque
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
The Door Master labour warranty 5 years with receipt. Product warranty by manufacturer
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.