I am an Enercare customer with the plumbing protection plan as one component. All the plumbing services we received for this issue was completely covered by our plan.
We had a clog in the main pipe to which our basement kitchen sink and our main kitchen sink were both tied in to. And because of the location and our finished basement with kitchen cabinetry covering that area of the wall we needed a plumber to help unclog the blockage.
Enercare was quite good with sending out plumbers repeatedly to help with the blockage. Donovan came out from Cirton after i explained to Enercare that previous plumbers had done a good job with temporary fixes but we needed someone with better equipment for this job till we could resolve the cabinet issue. He unclogged our drain so it was running better, even temporarily. After the cabinet had an access for the main pipe installed we requested Donovan to come out again. He then unclogged the drain, and we have had no further issues, and dont really need some of the more expensive solutions that are still available.
The service was timely, efficient, clean.
- Approximate cost of services:
- $0.00
- Company Response
Thank you Vinnie for the kind words, we have passed them on to Donovan.