Kitchen, laundry room and powder room
Thank you for taking the time to review Log Depot's work on your kitchen - we love to hear that customers enjoy our work, and are thrilled that you are receiving compliments on the renovations. We hope you enjoy your new space for years to come!
Thank you for your kind review - we enjoy every job we work on, and pride ourselves on excellent service from start to finish.
Thank you for taking the time to write a review of our work, Lisa. We love working on many aspects of one property, from a basement to outdoor landscaping to the small details in a bath or kitchen. We're glad you have been pleased with our services over multiple properties!
Max, thank you for your kind and thoughtful review! We know that sometimes many aspects of a renovation can be intimidating and overwhelming, and we enjoy guiding our customers through every step of the process. We are so pleased to hear that we could find a way to help make the decisions on materials easier for you, and we hope you enjoy your new master bathroom for many years to come!
Thank you for taking the time to submit a review of our work, Frank. We love deck projects, and yours was a joy to work on - all of those small details are what make a project unique. We were pleased to be able to help you with all of the other problems around the deck area, and we hope you enjoy your deck this summer (and many more following) in this lovely weather!
renovations, basement LED lights replacement
Thank you for taking the time to voice your concerns over the work we did for you in 2013. I was surprised and upset to hear your perception of our work at your home. At Log Depot we pride ourselves on maintaining high standards in both our quality of work and customer satisfaction.
Being a contracting company, we oftentimes work with sub-contractors for specific parts of a build, as they specialize in that particular field. This sometimes means that we do have to accommodate to their schedule and availability. As a result, our employees sometimes have to wait to complete their work, until the sub-contractor can install or finish a task. While this can really alter the time frame for a comprehensive job, our workers try their best to be flexible and strive to complete jobs in a timely manner. I do wish that you would have addressed this issue at the time of the project, as I would have loved the opportunity to try to resolve it in the moment! Keeping our clients informed is the only way to ensure we can meet your expectations, and I apologize if we failed you in this way.
Also, further delays may have been a result of waiting for particular LED Lights, which were out-of-stock with our supplier. This was something that we did attempt to communicate and hopefully you can understand our position in the situation. As soon as these items arrived, we would have been more then happy to get your replacements installed ASAP, however this did not seem feasible due to the communications at that point. Hopefully we can move forward.
We do offer comprehensive written contracts for all jobs upon request, so I am troubled to hear that you felt this was an issue. I also apologize that you feel certain aspects of our service were not up to your standards and we have taken this feedback to continue to improve our daily practices. We wish there was something we could do to regain your trust, and hopefully we can move forward from this situation. Thanks again for your input!