Millo Kitchens And Baths

We hired Millo to renovate our condo kitchen in Sept. 22. Our experience with Abhishek Gupta, Mukhtar Ghafarzoy, Sam Malekzai, and the Millo team was horrible. We scheduled the work to be completed in November while we were away. Millo told us the renovation would take two weeks but we left for three to give them an additional week. The renovation took three months to complete!

Here are a few of the many issues we experienced over this three-month ordeal:

- We kept all our valuables and set up a motion detecting camera in our master bedroom. There was no reason for anyone to enter this room. While away, we received alerts and videos showing one of the contractors was inside our bedroom snooping around.
- Three days before we were set to return home, Abhishek told us one of the countertops we selected at their showroom in September was backordered. Abhishek blamed the vendor and we had to select a new counter based on pictures he sent.
- When we returned, we did not have a usable kitchen for over two weeks. Our kitchen and living room area were unlivable, forcing us to live and work out of our bedroom. We had to order take-out, wash dishes in our bathroom sink, and use a hot plate for every meal.
- Our microwave and dishwasher were damaged during the renovation. They were able to repair the damage to the dishwasher door but the dents to the microwave cannot be repaired and they refused to take responsibility for it.
- Our walls, front door, and flooring had holes, dents, and scratches. Millo did a poor job of patching up and painting the walls and door. They also used a dark brown marker to try hiding the damage to the lighter brown floors.
- Several parts of the new cabinetry were damaged during installation. We waited months to replace some pieces and Millo used white paint and stickers to hide damage to other pieces.
- We specifically told Abhishek we did not want the pull-out shelves installed until the end so that we could specify the heights for each shelf based on how we wanted to organize things. Millo ignored our instructions and installed the shelves at random heights. These shelves are permanent and cannot be moved. We paid to have a custom kitchen, but instead must reorganize where to put everything.
- Millo did not measure our floors properly and had us order significantly more tiles than necessary. We now have several extra boxes of tiles, costing a few hundred dollars and that we have no use for.
- The gas technician moved the stove gas line incorrectly and now our stove no longer sits flush against the wall as it was prior to the renovation.
- Millo ended up offering a small amount of compensation for the microwave damage but wanted us to sign a release. The release prevented us from sharing details of our experience on social media. We now understand why Millo has so many positive online reviews. It appears Millo pays dissatisfied clients hush money to avoid negative reviews. The release itself was poorly written as it had several spelling errors and listed the wrong property address (45 Dovercourt Road).
- Before completing the renovation, Mukhtar kept demanding final payment. We refused because our signed contract says the final 10% would be paid upon completion and after a walk through. Paying Millo before the job was completed meant Millo would have no incentive to complete the work. Mukhtar scheduled the final completion after several weeks of back and forth, but said if we did not pay in advance, Millo would not reimburse us for the microwave damage.
- On their final visit to complete the remaining work and fix damages, Abhishek told us Sam was not pleased with how Mukhtar handled our concerns and offered to reimburse half of what Mukhtar previously offered for the damage to the microwave.

Please do your due diligence when selecting a contractor to renovate your home and choose someone who is competent, does quality work, sticks to timelines, and respects your property. Dont make the same mistake we did.