I called for a dryer repair and had a technician out the following day. I was told I had many broken pieces inside my dryer and it was probable that at some point I had a fire inside judging by the damage. The estimate which was verbal and never supplied in paper or by email was over 700$. I paid 90$ for the service call and declined the repair which was offered at a cash price of 650$. I priced a new dryer (the same one) for less than the cost of the repair. I watched a you tube video showing how to open the dryer myself (if a repair was more than a new dryer, what did I have to lose?). I found the heater element was broken which was 114$ from Samsung Canada. I also found one of the tabs on a heat sensor had broken off but I'm assuming it was broken by the technician because the tab wasn't in the clip on the wire. So the sensors came in a pack of 3 (all of them together) for 70$. Now remember I've never taken a dryer apart before or even seen the inside of one, except where I'd put my clothes. The repair cost me 184$ including tax and took me about 2 hours.
I asked the day after the technician was at my house for the quote and never received one. I asked the technician what was wrong with it exactly while he was there and he wouldn't say. Just that the parts were in stock and he could apply the service call fee to the repair if i did it the next day. There was absolutely no evidence a fire had ever taken place. I emailed them to let them know what I had found and to complain about the shady service call and no one responded. I offered to forget the whole thing happened if my $ was refunded. Still no reply. Unfortunately I have no recourse but to tell the world odar appliance repair did not offer any of their claimed customer service or honesty when they came for my service call.
I would not recommend any one use them as a reputable repair provider
Regards,
Mark Gillian
- Approximate cost of services:
- $90.00