R&R Carpet Cleaning

I bought a living social deal and since March I have been trying to book an appointment. March Break they were gone on holiday. Then when I tried to book them at 9 in the morning that was too early as they travel from Brampton. I wonder if this is true as I see the website is in Scarborough. They do not do any appointments past 3:00 and don't work on the weekend. I bent over backwards trying to come to a mutually agreed time and it was futile. Then when i asked if the coupon could be extended to July when I'm on holidays this was refused. NEVER use this company.

Pathetic & Rude customer service
They were getting late to fulfill my appointment on Saturday afternoon but first the person said they are 1 hr behind the schedule
I told my reasons that if they are late then it wont work for me as I have to leave for a family function
The person on the phone gave me following reasons
1. They are working on Saturday that is why I HAVE to accept there late arrival
2. Rogers/Bell gave 4 hr window so why not us
3. Get your Refund
4. Businesses are going out of business because customer like me who do not gave them 1 hr late window
5. He shuts down the phone on me while I was still talking

My reasons
1. While booking for appointment was it mentioned that there will be a 1-2 hrs of window?
2. If you are late then talk politely with customer
3. Your late arrival was not because of me
4. Why you book so many appointment when you can not follow ur schedule
6. If you are working that why to mention that it is a Saturday and I am working. Just tell customers that we do not service on weekends.
7. Businesses are going out because of poor scheduling & pathetic customer services, hence loosing customers
8. Never shuts down the phone when person on other side is still talking.

Will never ever get service from this company
Only do so if you want you to be disrespected

Found this company on Groupon but phoned them first to ask a few questions. Ended up not going with the Groupon deal but instead hired them directly to work on a 3 seater chesterfield, a love seat and 3 area rugs. Raj one of the owners showed up on time and upsold me on a one of my main carpets, and since I figured I already had him here I agreed. Let me just say I thought everything was fairly clean... nope. The dirt he pulled out of everything was actually upsetting. Not so much the seating but the carpets were quite bad. Regardless, the job is now done, Raj was extremely friendly and knowledgeable (and quite proud of his work). Everything now looks great, I thought it did before as well, but I guess I was wrong. It is amazing how clean everything is now. I will definitely be using this company again, and I would whole heartedly recommend them.

I used the services of this company through Groupon. They advertised a $39 deal and took it. The appointment was quick and they shown on time. Did the job in a very professional way. I wish I had bought more groupons. Recommend their service.