A clog that turned into a flood
The employee from Electric Eel arrived before I got home but my wife was there to let him in. When I got home I was greeted with a plumber's snake coming out of the vent on the roof dangling halfway down the back wall of the house. The employee didnt notice until he saw it though the kitchen window.
While the employee was working on the upstairs sink, the kitchen sink in the suite downstairs overflowed with all of the water and waste that he pushed down the pipe. This waste went all over the kitchen counters saturating everything that was there including our food storage. The mess got behind the kitchen cabinets, under the stove and through to the carpeted guest room. The employee had let the tap run for quite a while assuming the water was flowing down the pipe and out of the house. He didnt notice what was actually happening until it was too late. If he had told us a flood was a possibility I could have prepared but he was as surprised as we were even though he confirmed earlier that the two sinks shared a drain pipe.
It took us about 6 hours over 2 days to clean up and we had to throw away contaminated food, along with various household glassware, and dishes that were damaged by this incident. We are looking at getting our insurance company involved since the Electric Eel refuses to provide any liability insurance information.
When I communicated my experience to the company, rather than take any responsibility for his employee, the owner blamed us for the mess his employee caused.
- Approximate cost of services:
- $350.00