Upgrade Countertop & Stone

I found this company through the Hanstone Quartz website under the “find a dealer” page. I sent my kitchen drawings to approximately 10 different fabricators and Elaine’s quote was $2000-$3000 less than everyone else’s for the exact same product and service. She and her crew came the next day to measure and create a template. The slab arrived in 48 hours and she let me take a look at the full slab in the warehouse before it was cut. The installation took place a couple of days later. In less than 5 days, I ordered the slab and had it installed which is almost unheard of. The installers were quick but very precise and had great craftsmanship. We were worried about the top seam as we picked white quartz but the seam is almost non-existent (see attached photo of the corner where the two pieces meet). They did a fantastic job. I would definitely recommend this company and plan to use them again on future products. Thank you Elaine and crew for the beautiful countertop!

Elaine and her team did an excellent job with quick turnaround for the new countertop and back splash .They were prompt and managed to get the work done ahead of schedule

Elaine and her company came highly recommended by a fussy friend. She and her crew came, measured and installed our beautiful new countertop about a year ago. Recently we needed a small piece of the same Quartz for an additional cupboard. Even though it was a very small piece I got the same amazing service from her. Cutting and polishing it while I waited...how often do you get this type of service.
Highly recommend this company.

Renovation is a “dreaded” word which I've been avoiding for years, but Elaine and her team has changed my perception on trades people. From the moment I wandered into her showroom/factory, her sincerity, efficiency and helpfulness put us at ease and gained our trust. My kitchen counters have many bends and corners, it doesn't help that I am quite detail-oriented and skeptical :) Elaine and her team don't waste anytime, they came in to measure and cut out a blueprint, let us inspect the stone slabs before they cut and install, the whole process took less than 2 weeks! No delay, no mess, no problem! The installers are respectful and accommodating, any questions and demands that I made are addressed on the spot in an efficient manner, suffice to say the quality of work is excellent. One thing that really impressed me is : when they installed the quartz countertop on my island, I noticed a small imperfection on the stone. They could have just patched it up and left (I wouldn't know the difference). Instead they recognized it's a minor defect, took back the island countertop and cut a brand new piece to replace it, with no delay in schedule! Now, that's superb customer service, they rectify the issue to ensure we are 100% happy. I wholeheartedly recommend 'Upgrade Countertop and Stone', they make renovation a breeze : smooth, fast and pleasant. If I can give Elaine and her team 10 stars, I would!

Elaine and her crew did an amazing job! Wonderful quality...expert installation, and they were a pleasure to deal with .
I would highly recommend using them for your custom counter needs.

New kitchen countertops. Elaine and her team did an excellent job of measuring and installing our counter top. Very friendly done on time.

No job is too small for Upgrade Countertop & Stone. In late 2017, we needed a vanity countertop on short notice and were able to find the perfect piece of quartz in the warehouse. Elaine was very attentive and promised that the finished product would be ready for pick-up in 2 or 3 days. She was true to her word and we installed it ourselves in no time. It certainly wasn't Upgrade's biggest project but we were made to feel like our business mattered. Thanks Elaine.

We are very pleased with Elaine and her team. They were very organized and kept us well-informed of progress and schedule. They responded promptly in fixing a minor mark and chip found on the material. I would recommend Upgrade Countertop to our friends.

Their work is beautiful! There was lots of selection, and the staff at the store were amazing at helping me make the right selection for my kitchen, even showing me the full slab they would be using. The installation was a week later, and their installers were fabulous at making sure things were perfect!

5 star service, value and quality!

My fiancé and I just bought our first house whose kitchen required a complete revamp. I always felt the countertop was an important element to the way a kitchen looked. I loved the look of marble and durability and maintenance of quartz. I heard about Elaine through a family friend and decided to go check out her options. It was a long weekend and there were many other similar type shops in the area. The only one that was open and busy away cutting slabs for other customers was this shop, which speaks to the amount of business and success they have had.

I decided on a colour and Elaine and her team came to my house to make sure the measurements were perfect. Installation and turnaround was very quick, within a week or so and a seamless process. She was very responsive and always happy to answer all of my questions (and I had a lot). Thanks Elaine!

I was really impressed by:
- service and helpfulness
- selection of options
- ability to purchase and install sink counter
- quick turarnound time
- quality
- value

Moving in this weekend and looking forward to enjoying my new countertop and sink!