A perfect score, but not quite a perfect process!
Four of us decided we each needed new roofs on our houses. We got a lot of quotes, and picked Alex in large part because he came across a straightforward, honest and quoted a good price. He made the point that he would ensure we were completely satisfied.
I can only speak for myself, but I am totally happy with the end result. I am also totally happy that issues that arose during the roofing were resolved quickly and without argument. (We had some window damage and flashing that needed replacing). I was also happy with the guys who did the work, their attitude and in most part their attention to detail. Most importantly, Alex stood firmly behind his promise to ensure we were completely satisfied.
My only issue, is that for understandable reasons, Alex takes work when it's available. He (I guess) makes similar quality promises to all his customers. As a result, I found myself having to nag Alex about timings on more than one occasion, as his crews were (I guess) working on other jobs.
This is not an unusual issue with any contractor, and the end result really is the most important aspect. So if I ever need a roof replacing again, I would contact Alex. He would doubtless over-promise a bit on timings ...... but not on quality.
- Approximate cost of services:
- $7,000.00
- Company Response
Hi Jeremy. Thanks for taking the time to write a review. Yes we did come across some unforeseen issues and i thank you for your patience as we got them resolved. It was a pleasure doing buisiness with you and your neighbors and we are always here if you need anything in the future.