Trail Appliances

When we moved to our new place we needed a new pair of washer/dryer on the 2nd floor. Upon extensive research, we set our eyes on front-loaders since they are better for the environment. Instead, Trail Appliances sales recommended a top-loader for us because he expressed his concerns with excessive vibration noise due to high-spin cycles with these front-loaders. It was the best advice we got. We now listen to our neighbor’s horrid stories about their front-loaders shaking up their houses, while we haven’t had any trouble with our top-loader.

The downside of Trail Appliances is that the delivery guys happen to be the installers as well. This is a problem since they have 10 hours worth of delivery to do a day; where do they find time to install the washer/dryer properly?

Did not feel we recieved good service from the builder division, appliances were not installed properly and left it to us to figure out. will not use again. Our gas line was hooked up incorrectly and our water line to our fridge was not installed.

Although the initial service was good, and salesperson was helpful, once we had paid for the items, that's where the service ended. Received a broken washer, and poorly hooked-up range and it was a nightmare getting it taken care of. First on-site repairman was creepy and insulting. (made suggestive comments to me). Second repairman scratched my brand new hardwood floor when he DRAGGED out my stove. I went 2 weeks with no washer or stove (and I had a brand new baby!) Eventually took the developer of my house fighting with them and threatening them to finally get them to replace the faulty washer and fix the leaky range (gas was not hooked up properly)
Will never buy from Trail again!

Salesman matched the price of other store He was very courteos and explained all features. He offered free shipng and instalation. The service was great an curteos. He compared the product with other brands and helped me decide on it.

We found both the reception staff and the sales staff very helpful and knowledgeable and would purchase through trail again. We have recently been both to the Langley and the Surrey showroom and were extremely impressed with each of the two salesmen we met, both of whom knew their product range well.

Very professional. Clerk took accurate info for delivery. Delivery people phoned morning of delivery to advise what time they would arrive. Delivery went very smoothly. Guys very helpful in getting stove into place even though new electrical cord was stiff and causing some problems with getting stove in place.

Lack of service, attention to detail, no replacement product when appliance failed. (Lost $600 in food when fridge failed twice within 2 weeks). Trail did not follow through on promises. Had to deal with manufacturer directly.

I looked high and low to find my perfect fridge. After finding the most fridge for the space I had, it was decided that the french door, bottom freezer LG was the one. I priced them everywhere, but since Trail was having a "blowout" sale, I decided to go there. I paid in full Sept 14th and was told I was 3rd in line and there were only 2 fridges - about a week and it would be delivered. Well, it's now October 13th and no fridge. Had to hound them to even find out what was going on. POOR service, after they have your money, they don't care!