We purchased over $5000 dollars in appliances from the Langley store. After one year our fridge started leaking. I found out there was a class action suit against Samsung for the same problem nationwide. At no time did our sales rep mention this to us at the time of purchase He actually had the Nerve to sound surprised when we complained and insulted us by tagging a repair charge
To us if they came to looked at it.
I support Samsung products but unfortunately wasn’t supported by trail. We have taken our business else.
- Approximate cost of services:
- $1,700.00
- Company Response
Hello and thank you for reaching out. We apologize that you didn't receive the level of service you were expecting. We're sorry to hear about the issues with your fridge and we'd like to see if we can help. Can you please email us at onlinecc@trailappliances.com with your phone number on file, or your customer number? Thank you.