I headed out to Trail Appliances to purchase a new fridge and dishwasher as part of a kitchen renovation project. I started at their clearance center where I found the fridge I had wanted. The salesman was helpful and the fridge was reasonably priced for the model. I couldn't find a dishwasher I like though so I asked if I could go to one of their retail branches and bundle my fridge with a dishwasher so I didn't have to pay for the delivery charge twice. They said this was ok. My experience went downhill from here. I went to the Richmond branch were I found the dishwasher I liked but the sales staff wasn't as helpful here. Once I found a sales rep to help me, he tried to take the commission from the sales rep who helped me with my fridge at the clearance center. Then it took forever to finalize the paperwork and set up a delivery date. I would probably visit the clearance center again but not the regular retail branch.
- Approximate cost of services:
- $1,800.00