DOES NOT STAND BEHIND ANY CUSTOMER AFTER PURCHASE
we bought full kitchen appliance package along with washer dryer. one year later fridge has rust inside, (NOT on stainless). informed by Trail Appliance after that Trail just sells products and has nothing to do with after. Basically saying buy from us, we make commission but do NOT want to deal with you after if you have any issues. We will not assist in the process of helping get your brand new appliances that are under warranty repaired. None of this is their issue and the customer is on their own. fridge it garbage, rusting from inside and we are being told this is normal. Trail has not responded to any calls or called back. buy at coast kelowna or geniers in vernon for real customer service, real backing of products. these other dealers are really into helping their customers from start to finish and have helped solve all problems with other appliances purchased through them. Trail pretends they care but clearly they do not as they have ignored hoping we would go away.
- Approximate cost of services:
- $18,000.00