Romaniuk Heating And Air Conditioning

My furnace had a blower motor quit during the -30 degree weather. I called and they booked me in for the following day with a 4pm to 8pm. I called twice for updates within the window and each time was on hold for 10min while the person talked to the dispatcher to get information. I text the number twice and got 0 response. They finally showed up at 1040pm and confirmed the diagnosis I received from ATCO. The repairman said "you should have called during the weekdays and business hours as there is a $200 extra charge to go get the part (even though it was already confirmed what was wrong). I did advise him that I DID in fact call during the week and the charge should not be applied. The no extra charges/emergency charges is inaccurate as they reworded it by using the above noted additional charge for call out to get a part so this is against their promise. They just charge using different words to bring people in. Its been 1 week since I received my repair that cost over $1300 for a blower motor and I still have not received an invoice yet. Nobody is returning calls and there is no email to write to them with. Poor customer service