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I contacted a few moving companies to move our 3bdrm house. The Moving Guys were the most reasonable. Steve came to our house, did a walk through and told us what we needed to do to prepare for moving day. A few days later he returned with boxes and supplies for us to pack. I totally regret not having them do the packing because I was not able to even get started on packing my kitchen(I’m 6 months pregnant plus have a 2 year old and my husband runs his own business so he wasn’t available much). I must add we were closing on our new home on the same day, to which Steve told us about the cons about this type of move. He wasn’t comfortable about it but our lawyers assured us it would be ok so that put him at ease. Moving day had arrived. I let them know I did not pack my kitchen, so they got started, they were packing, wrapping, dismantling, it was nice to see they had a great system in place. About an hour before they finished at the first house, we got the worst news we could possibly get on moving day. OUR HOUSE DID NOT CLOSE!, therefore we weren’t able to get the keys. I was completely shocked and terrified at this moment and became extremely emotional, because the buyers of our old hose were to move In within a couple hours. We were literally stuck! I asked Steve what we could possible do in this situation. Mind you this is the end of the month, we had two trucks and both trucks were booked for the next morning. Steve offered to stored our items in their storage and deliver them when we got the keys and they had time because they were extremely busy. At this point I was an emotional wreck, our lawyer was unhelpful as well as our real estate agent, both blaming each other for the problem. We got the keys the next day, and now to wait for our belongings. We got a call from Steve mid day and notified us they would deliver our belongings after they were finished that days’ moves. At about 9pm they arrived, I was so relieved, he brought extra guys to help with the offload and they worked like a machine even after working the entire day. The only thing that was damaged/broken was a little wall mirror, which I would take any day over my valuables. You guys really saved us this day, even throughout me being in the wreck I was the guys always told me not to worry. I had to give each one of them a hug when they were finished. I have never seen a moving company put forth so much effort to please a customer. Thank you Steve, I really appreciate the work you guys did for us. Tell your guys they were great!
- Approximate cost of services:
- $4,000.00