City Appliance & Refrigeration Services

Had called this company to fix my lower wall oven. I wasn't super pleased at the communication, he was very curt (bordering on rude) and would ask me to call/text him back repeatedly. Anyway they were the only ones in the city who could fix LG appliances so I was stuck. He came and fixed my oven and replaced the part that was broken after ordering it in. This was last year February 2016. Then last week the same oven broke in the exact same way. It seemed to me either he misdiagnosed the problem, or he got a sub par quality part that couldn't last more than 13 months. I called to tell him that this happened. Without apologizing, he asks what date I got him to service it, and then says very curtly "3 months labor and 1 year parts warranty". When I asked about the 1 year parts warranty he just says "you have to call LG". He made no effort to direct me where to look for this information or further assist me. It was quite clear he did not feel any responsibility to his "workmanship". (Should it not at least surprise someone if the same problem occurs after only 1 year??) Got off the phone after this 1 minute conversation with the distinct feeling that I got completely ripped off. (The service cost $600). I would never recommend a company where the service provider feels 0 obligation to customer satisfaction. Call them at your own risk! (And, just call your manufacturer first before calling them, that was my mistake. I found out now that LG Canada has service people that can come fix appliances, and for a lot cheaper I might add.)