New Heat pump, furnace, and hot water tank.
Started off with a really great experience. The salesman was patient and explained things really well. It was an easy decision to choose these guys. The installation was done by 2 friendly guys who finished on time. Nice! They did lose a part of the thermostat they took out but this was eventually replaced, so no concerns there.
But....during the crazy cold snap in Calgary, there was dripping all around my furnace. It was soaking the whole area around and under the furnace. I called Harmony because I assumed the furnace was the cause as it had just been installed. The fellow who came told me I should call a plumber because the furnace seemed just fine. I asked if they would cover the cost of this if the problem was, in fact, the furnace. They said no so I continued to bail out my furnace for the whole weekend. Another guy came and explained the brutal cold would go away soon and things would be fine.
Thankfully, the city inspector came out soon afterwards to approve the device and quickly found the issue - the humidifier line was left leaking water from my water tank all over the floor. I notified Harmony and someone was sent out to cap the line. No apology, no assurance that all was fine. I had to ask for a response. It is completely understandable that they would want to hide from this frustration, but I would have hoped for more integrity and humility. And assurance that my house would not have any remaining problems.
Overall though, I think the company is still good. Maybe some leadership lessons here though.
- Approximate cost of services:
- $16,000.00