There are many things to commend Dion and his crew on - problem-solving, price, efficient process, on-time and on-budget. We had the basement underpinned, which is a dirty job, but the crew were as neat and clean as possible in the circumstances. They were professional, worked hard and did a good job. The reason that I did not give the company a 10/10 concerned the fact that Dion had promised to do some follow-on work for us and that he would be with us until the whole job was done. He got very busy and broke his promise, leaving us with no contractor to re-landscape a destroyed backyard at a busy time of year. He did find us someone to finish the job, but this added months on to the project and the other guy did a terrible job. Dion is very friendly and will talk about various aspects of the job in a way that makes you think certain things are included in his price, when in fact they are not (part of this was our fault for not clarifying). Bottom line - make sure that everything that you want done is clearly detailed in the contract and you should be fine.
- Approximate cost of services:
- $80,000.00
- Company Response
A very complicated job indeed. Executed with perfection. A row house built in the 1880's, brick foundation walls and a 7' underpin. .... yes a 7' underpin all dugout by hand and ontime. I am so proud of the job we did there and what we accomplished. Rock Bottom Underpinning is a specialist in underpinning. We were asked to build a wooden landscaped fence and prepare an interlock patio in the rear. Initially I was going to go out of my way and beyond my scope to assist this great customer, however, when I realized the extent of the scope I decided it best to refer someone else for them. I did.When you underpin and excavate a basement there are always unknown factors which can cause additional costs. (Sewer not low enough, water line repositioning, massive bolders, etc.) All of these items are listed in my "cost of extra items" section of the contract. Overall these particular customers are fantastic customers, great people, and very appreciative of the job we did at there place. I am looking forward to stopping by this summer and having a glass of wine ..... thank you for the candid review... all the best with your new basement!!!!!