Product great; administration problematic
Had new carpets installed most of upper story, living room and stairs. This was through the Costco affiliate program. The product is lovely and the installer was very good. However, we had significant problems with the billing end of things at the north store in Calgary. After we received a quote, it kept changing. If I asked about an item, they would send me a new quote, and something unrelated would have changed. We ended up with several different quotes. We finally signed, the work got done (as I said, that part was great). 3 months later another charge showed up on my credit card. I actually thought it must be fraudulent, but as it turns out, another charge was added at the end when I signed the "job done" paperwork. I didn't notice and it wasn't discussed with me. So if you use them, be very careful with your paperwork.
- Approximate cost of services:
- $10,000.00