The wainscoting product I ordered from Elite Trimworks was excellent, the customer service, however, was severely lacking. I ordered a 52-inch beadboard wainscotting kit and two of the 8-ft. panels were damaged in shipment. Technically not their fault, but Elite Trimworks promises 100% customer satisfaction for any reason, as well as transparency. I contacted Elite Trimworks via email and they offered me a choice: ship two new panels or refund me the cost. Wanting to get the project done since shipping took slightly longer than anticipated, and having the possibility to work around the issue, I opted for a refund. They only refunded the cost of one panel ($14.19). I was expecting a refund for two panels. I thought that was fair since I saved them shipping costs of the replacement panels. Elite Trimworks estimated the shipping cost for two replacement panels to be in the $30-40 range. When I asked about that I was told they believed they were fair in their resolution since the eight-foot panels needed to be cut to length anyway which was my first misunderstanding, I was expecting the panels necessary to cover 8 linear feet would already be cut to 47-inches. That was not the case. I decided to investigate further and found the cost of purchasing the exact items individually and not in a kit were cheaper than buying the kit. But wait, not so said Elite Trimworks. According to Elite Trimworks, I was charged a special price on shipping of only $25.00, in a separate transaction, vs. $79.00 UPS charges them to ship to the USA from Canada. Hmmm I asked them why is that? Why would UPS charge less for a kit than the same exact items ordered individually. Didnt make sense to me. So, I did some arithmetic and found out the remaining shipping cost is added to the kit price meaning there is no special shipping charge when ordering a kit. It was only after I emailed about the damage issue did Elite Trimworks mention this to me in our correspondence, but the horse had already left the barn, so to speak, since I had the product in hand and the transaction was paid for. Bottom line: Elite Trimworks is not honest with consumers when it comes to total cost including shipping regardless of how their product is purchased. If this pricing policy doesnt bother you, great, use them. However, I prefer to deal with companies that are transparent and honest and dont play games with shipping charges by making the consumer think purchasing a kit is better than buying the number of products required for a project separately.