Elite Trimworks Inc.

Trim and Moldings
Vaughan ON L4H 1X9
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HomeStars
Trim and Moldings
Elite Trimworks Inc.
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83%

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Reviews by rating (past 12 months)

Reviews for Elite Trimworks Inc.

Average customer rating:
8.4 10 (53 reviews)

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Jacques Cormier
Jacques Cormier
1 review Bathurst, NB
10/10

Tapered column wrap

We ordered from their web site six PVC tapered column wrap and everything was perfect. Very well packed with everything needed to install included, even more than the instruction mentioned. The quality was as expected and the most important point for me, the fit was perfect, the corners are so tight it look like it was molded in place.

Approximate cost of services:
$3,800.00
1 of 1 people found this review helpful.
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Company Response

Jacques, thank you so much for the review! We're so glad to hear your feedback and our products and delivery met your expectations. We would love to see pictures anytime you can share. Once again thank you and we look forward to working with you on any future projects!

Corey M
Corey M
0 reviews Guelph, ON
0/10

Do NOT order from this company

Do NOT order from this company or take their sales representatives information as factual about their products. After informing us incorrectly about the boards we could order that fit the needs of our space, they wanted to charge a 20% restocking fee to take back our order. After asking to meet in the middle with the restocking fee (and, still no accountability/ownership that they provided us the incorrect boards) they let us know that the owner refuses to have these boards back and he will no longer help us resolve this issue.

Key takeaways

1. Sales rep provided incorrect information for placing an order
2. Elite Trimworks accepts zero responsibility and accountability for their team members mistakes
3. Terrible customer service
4. Continues to place blame back on the customer

Approximate cost of services:
$500.00
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Company Response

Hi Corey,
We can certainly understand your frustration with this. Especially when it comes down to an initial miscommunication. There is a process in place when ordering. As a customer places an order, they are asked if they agree to the terms and services to proceed with the order. We were in contact via phone and email throughout the process, including directly after you had placed your order at the end of March. You received emails that included a detailed invoice stating what products you ordered with links to our website with the product description. As well, you picked up the order from our warehouse the first week of April and signed off that it was the correct one, accepting the responsibility from that point. It was a week later, according to our records, that you realized it was the wrong product.
As we have stated in our communication with you, the product that you did order was made to order, and it is clear in our terms and services, which you initially accepted when you made the order, that products that are made to order are non-refundable and non-returnable. We did offer to waive 50% of the cost of your next order for the proper product that you wanted. Your response was this review. We are sorry for the inconvenience and frustration this has caused you. Make no mistake, we will strive to improve and ensure that our salespeople are exceedingly clear when recommending product to our clients. We do apologize again that you were unhappy, and we’re sorry we could not come to an arrangement despite our efforts.

Josee
Josee
0 reviews Cowansville,
10/10

Project done

Even if we are not from Ontario,the ordering was easy and the customer service was great. Very happy with the quality and results to cover the ugly post in my basement.
Definitely a second pair of hands to help with the project is suggested. Good product, great company .Here are some pics of the final project.

Approximate cost of services:
$250.00
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Company Response

Hi Josee,
Thank you so much for the review! We're so glad to hear that! We work hard to make sure that our products are easy to install and that we can help make sure you get everything you need. We love the pictures! Thank you for sharing them. Would you allow us to share them on our social media? Thanks again, and we look forward to working with you on any future projects!

Gary in Toronto
Gary in Toronto
0 reviews Vaughan, ON
10/10

PVC Columns

I ordered pvc tapered columns, fast shipping, and good quality. Professional customer support.I will order again if I need to
G.walker

Approximate cost of services:
$1,600.00
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Company Response

Hi there,
Thank you so much for this review! We're so happy to hear that. We'll certainly pass on the compliments to our staff. We'd love to see a picture of the finished project if you're willing to share it! Thanks again, and we look forward to working with you on any future projects!

Jeanne in
Jeanne in
1 review Amherstburg, ON
10/10

Wainscotting,chair rail& bases

Renovated bathroom in farmhouse style. Looks great! Everything arrived on time and without any damaging ! Very impressed!

Approximate cost of services:
$545.00
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Company Response

Hi Jeanne,
Thank you so much for the review! We're so happy to hear that. We work hard to ensure that everything gets to you on time and safely! We'd love to see some pictures of the project if you're willing to share them! Thanks again and we look forward to working with you on any future projects!

Private User
Private User
Private User reviews Vaughan, ON
10/10

Home Office

We added wainscoting to the office walls using a kit from Elite. I couldn't have been happier with the outcome. The kit was easy to order and install. It adds a touch of elegance to the room.

Approximate cost of services:
$1,200.00
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Company Response

Hi there,
Thank you so much for the kind review. We're so happy to hear that the kit was easy to install and adds that little extra to the room. We're glad that you're happy with the kits and with the results. We work hard to ensure that our kits are easy to install and create a great look! We'd love it if you would share some photos of the finished product with us. Thanks again, and we look forward to working with you on any future projects!

renoman
renoman
0 reviews Vaughan, ON
4/10

Great Product - Customer Service Lacking

The wainscoting product I ordered from Elite Trimworks was excellent, the customer service, however, was severely lacking. I ordered a 52-inch beadboard wainscotting kit and two of the 8-ft. panels were damaged in shipment. Technically not their fault, but Elite Trimworks promises 100% customer satisfaction for any reason, as well as transparency. I contacted Elite Trimworks via email and they offered me a choice: ship two new panels or refund me the cost. Wanting to get the project done since shipping took slightly longer than anticipated, and having the possibility to work around the issue, I opted for a refund. They only refunded the cost of one panel ($14.19). I was expecting a refund for two panels. I thought that was fair since I saved them shipping costs of the replacement panels. Elite Trimworks estimated the shipping cost for two replacement panels to be in the $30-40 range. When I asked about that I was told they believed they were fair in their resolution since the eight-foot panels needed to be cut to length anyway which was my first misunderstanding, I was expecting the panels necessary to cover 8 linear feet would already be cut to 47-inches. That was not the case. I decided to investigate further and found the cost of purchasing the exact items individually and not in a kit were cheaper than buying the kit. But wait, not so said Elite Trimworks. According to Elite Trimworks, I was charged a special price on shipping of only $25.00, in a separate transaction, vs. $79.00 UPS charges them to ship to the USA from Canada. Hmmm I asked them why is that? Why would UPS charge less for a kit than the same exact items ordered individually. Didnt make sense to me. So, I did some arithmetic and found out the remaining shipping cost is added to the kit price meaning there is no special shipping charge when ordering a kit. It was only after I emailed about the damage issue did Elite Trimworks mention this to me in our correspondence, but the horse had already left the barn, so to speak, since I had the product in hand and the transaction was paid for. Bottom line: Elite Trimworks is not honest with consumers when it comes to total cost including shipping regardless of how their product is purchased. If this pricing policy doesnt bother you, great, use them. However, I prefer to deal with companies that are transparent and honest and dont play games with shipping charges by making the consumer think purchasing a kit is better than buying the number of products required for a project separately.

Approximate cost of services:
$221.00
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Company Response

Hi, thank you for taking the time to write this. We’re sorry to hear that you felt that you had a hard time with our customer service regarding this issue.
In regards to the planks, it is stated on the product page for the kit that you purchased that “The plank may be shipped pre-cut, or they may be shipped at 8ft, thus may require cutting on site.”
We can certainly understand any confusion over being shipped 1 vs 2 planks according to the needs of your project and the damages, but as it was stated in the communication between you and our customer service team, only one plank was needed as it would need to be cut down into the panels. While you may not think it fair, it worked out to cover the damaged pieces, especially as you we able to complete your project.
Now, we completely understand your frustration in the assumed costs of the materials, the kit itself and the shipping, and the comparison you’ve made on your own. “According to Elite Trimworks, I was charged a special price on shipping of only $25.00, in a separate transaction, vs. $79.00 UPS charges them to ship to the USA from Canada. Hmmm I asked them why is that? Why would UPS charge less for a kit than the same exact items ordered individually.” There may be some confusion as it was stated in the communication between yourself and our team that the kit would ordinarily cost around $79 to ship, and the shipping special was $25. It would have cost less to ship the individual plank(s) as offered. As we responded to you: “it was $79.00 for a full kit, however it would not be that much to ship 1 or 2 planks, cut in half to 47" sections. Perhaps around $30.00 - $40.00 to ship.” There is still a marked difference between the cost of ordering a kit and having it shipped to ordering each individual piece and having them shipped. Because of the popularity of the kits and the ease they offer clients in installation, we absorb the cost difference of shipping to provide a shipping special on them. That being said, we do apologize for any confusion, and we will be certain to look into this clarity discrepancy that you’re referring to. We want to ensure our customers feel comfortable and certain about working with us.

TT
TT
0 reviews Vaughan, ON
10/10

Perfect fit and look for our porch!

The ordering process was a breeze: smooth and effective communication. Price was reasonable and shipping was fast. The product was easy to trim, glue, mount, and paint over. Highly recommended!

Approximate cost of services:
$200.00
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Company Response

Hi there,
Thank you so much for the review! We’re so glad to hear this! Our team works hard to ensure that there’s great communication and that the products are fantastic to work with. We’d love to see a picture of the finished look, if you’re willing to share. We’ll be sure to pass on the compliments to the team. Thanks again and we look forward to working with you again in the future!

Chris
Chris
0 reviews Sexsmith, AB
10/10

All ready been recommending this company

I was looking for a way to cover my 2x6 column and stumbled across this product. After several emails back and forth with questions which were answered quickly, I ordered the PVC half Panelled column cover for a 9 foot column. The product feels and looks great. All the mitre joints were precise and all the pieces fit together perfectly. I downloaded some instructions and tips from their site that made assembly much easier. I have already been showing off my column to all of my friends and coworkers. I will definitely order again in the future - already have all kinds of ideas about other places I would like to cover now.

Approximate cost of services:
$500.00
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Company Response

Hi Chris, Thank you so much for the review. We’re glad to hear that we could help with the assembly and had the right product for your needs! We’d love it if you could share some photos with us of the finished product. We look forward to working with you on any future projects you may have! Thanks again!

Sandy
Sandy
2 reviews Brampton, ON
10/10

Column wraps

We ordered column wraps from Elite Trimworks. My husband did the install which took a few days which included prep time. They look fabulous! The staff at Elite Trimworks were quick to respond to any inquiries. The quality of the column wraps is very good. I have already recommended them to a few of our neighbours.

Approximate cost of services:
$1,400.00
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Company Response

Hi Sandy, thank you so much for the review! We’re so happy to hear that! We’ll be sure to pass on your compliments to the staff. We’d love to see if a picture of the complete project if you’re willing to share it. Thanks again and we look forward to working with you on any future projects.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Elite Trimworks Inc.

Elite trim works is dedicated to deliver the very best experience when dealing with BeadBoard kits. With more than five years of industry experience, Elite trim works is one name that you can trust upon readily.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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