Basic Condo Cleaning with Extras
Pros: Cleaners Elizabeth and Karen were quick, polite and friendly. They brought all supplies excepting a step stool or ladder and vacuum. They have a 24 hour Satisfaction Guarantee which takes care of any missed items provided that you email them within 24 hours of the service. Credit cards are accepted on the website. Cleaner who came after I invoked the 24 Hour Guarantee was very diligent and managed to get rid of most of the left out items.
Cons: They have a 2 hour arrival window which is a bit excessive. Website does not say that this type of cleaning is limited to 2 hours, rather it lists the items that will be covered. However if they run out of time, like in my case items are left unfinished requiring to invoke the 24 Hour Satisfaction Guarantee. This requires rescheduling time with another of their cleaners and is inconvenient to the customer as there is another 2 hour arrival window involved. Competitors limit this type of cleaning to 3 hours at a lower total cost. Receipt does not itemize extras purchased.
- Approximate cost of services:
- $230.00
- Company Response
We thank you for sharing your feedback about your cleaning experience with Maid4Condos. We are glad to hear you liked the service provided by our professional team and once again we apologize for missing some areas.
Your feedback has been shared with our Quality control team who then followed up with our cleaning team on this with constructive feedback.
Time allocated to the service was maximum of 4 hrs of labour as long as the space is in average condition and sizing is accurate. As we had two cleaners on site, they had 2 hrs for the service. Our team usually does a quick inspection of the space when they arrive on site and advise if they would need more time for the service, so that we can advise the clients and ask for approval to stay longer if needed. Unfortunately, this time our team failed to ask for extra time and left some areas unfinished. We understand the inconvenience with having to have us back, and we truly appreciated the opportunity to come back and address those areas.
We appreciate your feedback and we are actively working on areas of improvement along with our Quality control team as well as with our trainers.
Thank you once again for using our service. We look forward to the next opportunity to service your cleaning needs.
Maid4Condos, because time is precious.