We booked a moving van with them to collect our belongings from Banff, AB between the 29th and 30th October.They called on Friday 25th October to say they were on their way, of course we told them you cant, you are 5 days early and we are not ready. The next day they called again (Saturday 26th) and said we can come today or not until next month. This was at noon and they were coming at 3. I called my wife home from work and we got everything packed up and ready outside our apartment. They called at 3pm to say there were nearly with us, they were in Saskatchewan to which we informed them they were actually 10 hours away 'Oh' they said 'well be with you on Monday'. So we lugged all our belongings back in the house. Monday came, and at about 10am they called to say they were on their way. 30 minutes later we got a call to say they werent, as that van was needed elsewhere, they would be with us on the 1st. After explaining to them that we needed to be out of our apartment on the 31st and that we originally booked it for the 29th or 30th, they agreed to send it on the 30th or 31st. The 30th came and went and on the 31st we called them to see when they would be with us, they said theyd call back in a few minutes. 1 and a half hours later we called them back and they told us theyd be with us between 4pm and 7pm, we got everything outside the apartment, again, convinced that it couldnt happen again. 8pm came and went and no call. We brought everything back in again. The next day we called to see what happened. The driver had lights out on his truck so it was a safety hazard, fair enough, but where was our courtesy call telling us he wasnt coming? so then they were coming yesterday between 3pm and 4pm. We called the company at 3.30pm and they said he was 25 minutes away, again we got everything out of our apartment, and once again they didnt turn up. We left to go to my brothers house in Calgary and called them today for our deposit back and they told us we couldnt have it. Thats 5 times them saying they were coming and not turning up, no phone call updates, no apologies, and then no deposit back. This is the worst company weve ever had the misfortune of dealing with. We just wanted our $100 back and are quite willing to forget the rest of the money weve spent covering for their incompetence and bad customer service
- Approximate cost of services:
- $500.00