Granstone

Countertops
Ottawa ON K2G 0A7
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Granstone

Average customer rating:
9.9 10 (180 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
10/10

Great project at our house!

They Installed a wonderful granite with great quality and great work at our house. Very happy with the work!

Approximate cost of services:
$3,200.00
Was this review helpful?
Private User
Private User
Private User reviews Ottawa, ON
10/10

Kitchen countertop

Grantstone did a professional job and made some helpful suggestions to our original plan which definitely improved the final product.

Approximate cost of services:
$6,500.00
Was this review helpful?
Ardi in Orleans
Ardi in Orleans
1 review Ottawa, ON
10/10

Counter Replacement

Shout out to all who participated- fabulous job by all the lads (Cody, Marcus & Jimmy, Ryan, etc as well as those behind the scenes) who attended to our somewhat different requests (like saving my appliance garage and my pull-out cutting board - I really did not want to lose them)! Special thanks to Natalia for her quick and detailed estimate as well as her attention to all my worries through this process - she is one fantastic person to work with and is so willing to do whatever is necessary to accommodate any concerns!

Approximate cost of services:
$9,400.00
Was this review helpful?
JT
JT
0 reviews Ottawa, ON
1/10

New Kitchen

In 2019 we hired Granstone to install the bathroom and kitchen countertops trusting the five star ratings we saw online. The work we received was very sloppy and unprofessional. They destroyed the vanities making room for the sink, they destroyed my first choice for the kitchen slabs requiring me to go and choose a new slab which I knew was less expensive but the owner, Derick, telling me it balances out when asked for the difference. On top of the damage they caused, the list of issues we encountered is endless. I honestly cannot list them all but here are the big ones: they chipped the master bathroom countertop and fixed it with glue which is very noticeable, they had all the correct dimensions but the stove insert was cut larger and with the attempts they made to try and fix things they ended up scratching the stove all over, to this day (2 years later) my countertops are still not sealed but they keep promising to come back and complete. I have messaged the owner more than seven times with his excuses ranging from blaming Covid19 to not having the necessary product. Fed up, I went to the office to inquire again but was told by the manager, Jamie, that Derick already completed the work. When I explained the situation to Jamie he was very apologetic and promised to come by and fix things but unfortunately by the time I checked in again I was told that he no longer works there. I'm still left with no seal on my countertop (which is bad and causes more countertop issues) and no one from Granstone seems to care about finishing the job.

It pains me to write a bad review and although the staff are very pleasant save yourself and stay away from this shop.

Approximate cost of services:
$2,300,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Dean in Hornepayne
Dean in Hornepayne
1 review Ottawa, ON
10/10

New kitchen counters

Excellent experience from beginning to end working with Granstone to make my kitchen counter renovation dream a reality. Thank you to all the staff at Granstone.

Approximate cost of services:
$8,200.00
Was this review helpful?
Private User
Private User
Private User reviews Barrie, ON
10/10

Great quality and service.

We updated all our counters through the house, and the results were transformative. Granstone provided outstanding service and beautiful quality products.

Approximate cost of services:
$16,000.00
Was this review helpful?
Rodger in Ottawa
Rodger in Ottawa
1 review Ottawa, ON
10/10

Counter and backsplash

A company that returns phone calls & emails, and meets project timelines! Also one of the few companies we talked to that offers full project management. Very high quality products. Our project was not large (replace counter & backsplash <$10K) and every other fabricator that we contacted didn’t even bother returning calls/emails or follow up beyond preliminary discussions. Granstone was responsive without being high pressure and very patient as we changed our mind on materials and design several times. Once the details were finalized they acted quickly and the project was completed in under 2 weeks. A big shout-out to Natalia for her professionalism, patience and management of the project, but also to Cody and Jimmy for their skills in working in an older home without one straight wall or cabinet and making the end product look spectacular!
We were very pleased with the knowledge and responsiveness of the staff, product quality, project timeline, and will definitely use them again on our next project.

Approximate cost of services:
$9,000.00
Was this review helpful?
Nathalie in Ottawa
Nathalie in Ottawa
1 review Ogoki, ON
10/10

Kitchen Reno

We purchased our granite countertops from Granstone in 2018 when we did our kitchen reno. We were so pleased with their customer service, installation and price that we went back when we decided to change our wood island top to quartz. They helped us find the perfect remnant to fit our style and budget. From purchase to delivery the staff didn’t disappoint! We are thrilled with our investment! Thank you Grandstone!

Approximate cost of services:
$1,300.00
Was this review helpful?
Uwe in London
Uwe in London
0 reviews Ottawa, ON
8/10

Quartz Countertops and Backsplash Installation

Granstone installed new quartz countertops and backsplash in our kitchen. Granstone overall performance was very good. The quality of the product was excellent. However, due to some minor and unforeseen project issues, our assessment would have been higher.

Finally, if not for the tireless work ethic of the installer, Jamie, some problem areas would have extended the project timeline. Jamie was an excellent installer and problem solver. Jamie deserves credit for making this project come together in a satisfactory manner.

Approximate cost of services:
$15,000.00
Was this review helpful?
Meg Christens
Meg Christens
0 reviews Ottawa, ON
10/10

Kitchen renovation

Granstone has been so wonderful and easy to work with during this process. I purchased a new counter top, flooring, cabinet hardware and backsplash from them. The entire team from the front desk, to the designer, to the project manager, to the templaters to the installer, to the owner were lovely. All very down to earth and patient! They put up with all my uncertainties and never made me feel rushed or pressured. I would easily come back to them again for services in the future.

Approximate cost of services:
$6,000.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Granstone

Granstone is an Ottawa-based leading provider of custom home build and custom kitchen, basement, and bathroom renovations as well as fabricators and installers of stone countertops.
We can do anything you require from full custom cabinets, flooring, backsplash, and countertops. We have also added a professional and creative Landscaping Department with all in-house specialists!
Whatever your renovation needs we can help you do it! We have a wide selection of granite and natural stone countertops.
Granstone employees approach each and every one of their projects as if it were their own. We strive to create a professional environment for our customers in order to ensure that every experience is a positive one.

Should you have at any point in time some questions, please do not hesitate to contact our knowledgeable staff:
-via phone (613-733-0391)
-email (info@granstone.ca),
or best come visit us at our Ottawa showroom located at 17 Enterprise Ave Unit I.
www.granstone.ca

CATEGORIES
Countertops
PRODUCTS
Quartz Granite Soapstone Quartzite Dekton Marble Mosaic Tiles Ledger Panels Subway Tiles Kitchen and Bathroom Cabinets
SERVICES
Countertop fabrication Countertop Installation Basement, Kitchen, and bathroom renovations Landscaping Services Custom Home Builds
BRANDS
MoSER Sinks and Faucets Infinity Quartz Silestone Caesarstone Hanstone Zenith LG Samsung TCE MSI Q Vicostone
SPECIALITIES
- Countertops - Home Renovations - Custom Build houses - Landscaping work
WEBSITE
https://granstone.ca/
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Credit/Debit card/Cash/e-Transfer/Check
LICENSES
ESA Certified Electricians
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.