- Approximate cost of services:
- $500.00
- Company Response
When you contacted Crystaller, you had told us that your concrete surface was damaged. I then came out and saw the damaged surface. I then told you that sealer will not fix this issue and may not prevent it from getting worse. You agreed and the work was done, Of course you weren't happy with the finish. just like I told you. So I came out again at my expense and added another coat for free. The surface did not change in appearance. You didn't write a positive review for us then. And now, 1 year later, you complain that the sealer is coming off. Incorrect! The concrete is peeling off and taking the sealer with it. This was stated to you before we started . Our sealer is amazing and commercial grade. Your concrete finish was not good and the only real fix was to rip it out and start over again. Your thoughts were correct. I am honest and fair. I have 10 years experience in this business and have seen it all. You were told from day one about the issues. We clean surfaces and apply product. Sorry Sam. I only tell customers the truth. You were looking for a freebie and when you didn't get it, you decide to post on Homestars and Google to defame my company. We have thousands of satisfied repeat and new customers. So to all potential customers reading this review, give us a call. You will experience a great company that puts customers and quality first. A company that will tell you the truth about your surface, not a company that will lie to make the sale.