Crystaller Quality Sealing

When you contacted Crystaller, you had told us that your concrete surface was damaged. I then came out and saw the damaged surface. I then told you that sealer will not fix this issue and may not prevent it from getting worse. You agreed and the work was done, Of course you weren't happy with the finish. just like I told you. So I came out again at my expense and added another coat for free. The surface did not change in appearance. You didn't write a positive review for us then. And now, 1 year later, you complain that the sealer is coming off. Incorrect! The concrete is peeling off and taking the sealer with it. This was stated to you before we started . Our sealer is amazing and commercial grade. Your concrete finish was not good and the only real fix was to rip it out and start over again. Your thoughts were correct. I am honest and fair. I have 10 years experience in this business and have seen it all. You were told from day one about the issues. We clean surfaces and apply product. Sorry Sam. I only tell customers the truth. You were looking for a freebie and when you didn't get it, you decide to post on Homestars and Google to defame my company. We have thousands of satisfied repeat and new customers. So to all potential customers reading this review, give us a call. You will experience a great company that puts customers and quality first. A company that will tell you the truth about your surface, not a company that will lie to make the sale.

We came back to your home 17 times, To re-spray, dilute, re-spray , touch up etc. The issue you have is improper drainage. Not sealer or our procedure. Water doesn't drain and keeps the stones damp. It causes huge freeze-thaw damage over winter. Not the best conditions for sealer. 17 times to try and fix an issue that wasn't caused by us. 17 times. And only a small section was affected as shown in your photo. The rest of the surface was totally mint! You should have posted a photo of the entire surface so everyone who visits this site can see how great it looked. As for you feeling you were ripped off. I took a huge loss on your job to make sure the service and quality was there. And unfortunately you decide to blame me and my company because your patio and pool installer didn't provide proper drainage. Most contractors would have hit the road after all this but we stuck it out, determined to make it right, when in actuality, we didn't make it wrong! Homeowners appreciate our dedication and honest approach. Did I mention we were called over 17 times and responded every time? Good luck Annie.....you were a dream customer.

Thanks Dave.

It was great working with you!

I am sorry that you weren't happy with our service Rob. At the time you met with me, the owner of the company, i had informed you that we cannot guarantee the removal of stains and that we would do our best to clean the surface.

Staff cleaned the entire surface and diligently worked on the stain, diminishing it from what it previously was. You contacted us and said you weren't satisfied. We then came out a second time and used even stronger chemicals, solvents to try to remove it completely. At Crystaller, we do not to use chemicals that may damage the integrity of the surfaces being treated.

Again, you contacted us and said you weren't happy. Being open and transparent, I reiterated that we would do our best, but could not guarantee the stains would come out. You then cancelled the sealing of the concrete and asphalt surfaces.

I strongly feel that this 0 review is unfair and unwarranted. There was constant communication with you, we treated the surface twice and you were informed from day one that there was no guarantee the stain would come out and we even gave you a discount on the cleaning service.

I could see you being disappointed if we promised we could get the stain out, but we never did.

We have been in business for 7 years and excel at customer service and quality. We won't make promises we can't keep and I strongly believe that most customers appreciate our honest and transparent way of doing business. We care more about retaining you as a repeat customer than we do about making a quick buck on a job.

I am glad you were able to remove the stain. I would love the opportunity to work with you again and add you to the list of over a thousand satisfied new and repeat customers that we have had over the past 7 years.

Thanks Bob. Great working with you!