Patio stone sealing and re sanding
Had my patio stone resanded and resealed last summer for the first time (2013). Looks good immediately after seal applied but 3 weeks later looks terrible! Have had trapped moisture or glue show through ever since which they have never been able to correct after numerous attempts of reapplication. The sand is already starting to come out. It looks worse than before the job was done. Feel so ripped off. After numerous attempts to contact them to come fix it yet again, they just stopped answering my calls.
- Approximate cost of services:
- $800.00
- Company Response
We came back to your home 17 times, To re-spray, dilute, re-spray , touch up etc. The issue you have is improper drainage. Not sealer or our procedure. Water doesn't drain and keeps the stones damp. It causes huge freeze-thaw damage over winter. Not the best conditions for sealer. 17 times to try and fix an issue that wasn't caused by us. 17 times. And only a small section was affected as shown in your photo. The rest of the surface was totally mint! You should have posted a photo of the entire surface so everyone who visits this site can see how great it looked. As for you feeling you were ripped off. I took a huge loss on your job to make sure the service and quality was there. And unfortunately you decide to blame me and my company because your patio and pool installer didn't provide proper drainage. Most contractors would have hit the road after all this but we stuck it out, determined to make it right, when in actuality, we didn't make it wrong! Homeowners appreciate our dedication and honest approach. Did I mention we were called over 17 times and responded every time? Good luck Annie.....you were a dream customer.