Ontrek Moving

A terrible company that preys upon the vulnerable. I was sick with the flu, my wife is pregnant, we only had a small window in which to move and did not want to ask friends to move for us since we were in no condition to lift. This is the first time we've ever hired a moving company. When I called them I was told it would only take 50 minutes to load and another 50 to unload, allowing 20 minutes moving time. This would cost $225, plus an additional $50 per hour on the off-chance a third was needed assuming a one-bedroom apartment and everything was packed and organized for when they got here. It was. At the one hour mark the movers were not even half-way done. I decided to call the company to see why I was misquoted. I spoke with the person who had misquoted me and he became verbally abusive, stating that if he heard from me again he would tell the driver to drop my stuff on the side of the road somewhere and that I should be happy anyone was helping me at all. I am supposed to be happy to be paying more than twice the quoted price?

Also, I was promised a truck that would be big enough to move a two bedroom house, which should be more than enough for a one bedroom apartment. The driver came and told me that the truck was full when there was about a third of our stuff still at the apartment. He said he knew it wasn't our fault that they sent the wrong truck and promised to do a second load to get it all free of charge. They never returned.

When they first showed up they asked for a $200 deposit. I asked for a receipt. "Yeah, I can get you one after the move since we need to collect the remainder." Fine. I paid the remainder (and a whole more) to get them to unload at the new place. I asked for a receipt again. "Yeah, I'll get it to you when we are done here." They finish, hop in their truck and speed away before my flu-addled brain has time enough to collect my thoughts.

I cannot believe how terrible this experience has been. Do not trust these people with your stuff or your money.