Very unethical company, stay away
Called Home Pro on Sunday November 3, 2013 10 am requesting an estimation to fix a flat roof leakage above my garage. Phone agent asked: “If price is right, will you do it right away?” I said: “Yes”. Technician (Fred) arrived in about an hour and informed me that it will cost me $300 plus whatever additional required to repairing the leakage. I said it is not a quote, as I do not know the total cost. I declined to proceed.
Then he said it is only a couple punctures to seal and no extra money required. A bit suspicious at that moment, I asked if he is going to give me a written contract and warranty. Fred asked a deposit and provided a contract with 6 months warranty written with his signature. When I gave him a deposit he said he will comeback tomorrow as on Sunday he has a day off.
On Monday afternoon I got a call from him (he was at my place) saying that I need to pay 600$ extra to replace a piece of plywood. I was shocked… and advice him not to proceed. He called me back saying it still can be fixed, and asked me to text him my credit card information. I became very suspicious at this point and decided to go home from work to check what is going on.
On my arrival, he said everything is fixed and requested me to pay a balance. I issued a cheque. Fred did not leave right away and was writing some paper and asked me to sign a note agreeing to nullify our contract because I did not follow his advice. I was shocked again… and explicitly asked if the problem fixed or he just only now gave me a proper estimation. He assured me it’s been fixed and will last the winter, but maybe not 6 months. Confused and shocked again I declined to sign and asked him to leave.
Next day afternoon when rain started, the leakage continued. I called the company to complain and either to fix it or return my money, talk to an agent and he advise me to call tomorrow. Called again and the same agent said he is going to talk to a manager (Scott). Nobody returned my calls. On Friday November 8th 2013 I called again and same agent informed me they are not going to fix the problem neither to issue a refund, essentially they do not care.
- Approximate cost of services:
- $339.00