Home Pro Exterior Services

Home Pro Exterior Services – WORST EXPERIENCE EVER !
On Saturday, September 14th 2013 ‘Home Pro Exterior Services INC.’ employee’s Fred came to our house to provide an estimate for: 1. removing the raccoons that are currently in our attic and 2. fixing the openings/holes in the roof so they cannot return anymore. He told us he will be chasing out the raccoons and he will fix the 3 existing holes they were using to enter/exit the attic. He wrote a contract for $400.00 cash only.
Together with two coworkers he went on the roof and they made a big opening, by removing shingles and a big piece of plywood. We questioned him about this and asked why he’s not using the house access to the attic and he told us that this is the way they are doing this job. They went to the attic, spent some time there, made some big noises and then they told my husband that the raccoons are out and they will be closing the roof. My husband who watched the entire time from outside didn’t see any raccoon exiting so he told them that the raccoons are still in. They got upset and told him that if we want them to close the opening (the one they just did) we will have to pay them $200.00 up front, or they will leave it as is. We found this behavior unacceptable and called the head office. We asked for the owner and the person who answered was very rude, he said that doesn't matter if he’s the owner or not, if we want the roof closed we’ll have to pay them $200.00 cash and then we’ll have to find somebody else to deal with the raccoons (by saying that, he acknowledged that the raccoons were still inside the attic!).
Based on these events we didn’t trust them anymore to do any work on our roof. We had to call and find somebody else to come and close the opening that they made; we couldn't stay with an opened roof and the weather forecast for the next day was showing 30% chances of precipitations.
We managed to get 3 other contractors on Saturday afternoon to provide us a quote for closing this opening: all of them were $500.00! And all of them told us that a professional roofer will never make such a big opening in a roof and leave – they were shocked too by the story.
So, we had to spend $500.00 + tax only to fix the damage that Fred & Co. made to our roof.
We still have the raccoons inside and the 3 openings that they are using.